Stephanie Varela
Houston,TX
Summary
Escrow Officer with 3 plus years of title company escrow experience to facilitate closing process from acceptance of purchase contract through issuance of title insurance policy. Familiar with standard concepts, practices and procedures within escrow and title industry. Expert knowledge of builder account real estate transactions. Completes property transactions while delivering high level of expertise and impressive customer service to clients. Detail-oriented and thorough with excellent analytical and independent thinking skills.
Overview
13
13
years of professional experience
Work History
Escrow Officer
Patten Title Company
03.2024 - 07.2025
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Checked signatures and legal descriptions for accuracy and integrity.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman''s terms.
- Tracked incoming wires and processed accordingly
- Balanced files for closing making sure all funds from lenders and homebuyers had been received
Escrow Officer
Platinum Title Partners
03.2021 - 03.2024
- Manage 3 builder accounts
- Developed and maintained relationships with customers, lenders and other third parties.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with escrow process.
- Sent contracts to open orders department for opening of escrow
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Compiled closing packages for drafting and presentation accuracy.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Monitored pipelines to track and log status of loans.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Begin processing of file once order had been opened and file number created which includes ordering bring to dates, tax certificates, HOA's, surveys, payoffs, deeds.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Collaborated with real estate agents, lenders and builders to expedite closing times on property sales.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Updated internal tracking systems regularly to maintain accurate records of active transactions for easy monitoring of progress updates by staff members.
- Tracked incoming wires and processed accordingly
- Balanced files for closing making sure all funds from lenders and homebuyers had been received
- Facilitated the signing of the buyers closing documents
- Prepare final documents to be mailed to lender and checks to be disbursed
- Sent final documents to our policy department to be e-recorded
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
Account Executive
Sallyport Commercial Finance
08.2017 - 11.2020
- Managed a 5-million-dollar portfolio consisting of 12 clients with zero losses
- Maintained a healthy relationship with clients
- Made daily collection calls
- Ran Experian reports
- Monthly client reconciliations
- Verify invoices, tickets, purchase orders, and credit memos
- Login to portals daily to verify the approval/dispute of invoices and confirm payment dates and updates
- Made sure debtors were paying the clients in a timely manner
- Filed client contracts away once reviewed and signed
- Keep track of daily incoming collections and made sure cash was allocated appropriately
- Protected accounts from potential fraud
- Approved the release of wire payments to customers as needed
- If needed assisted the cash team with allocation of payments
- Assisted new customers on understanding our portal and how to review their daily reports
- Resolved any issues regarding invoices, credit memos, debit memos, and or payments.
Asst. Account Manager
Advantage Business Capital
02.2012 - 08.2017
- Prepare and review daily funding request
- Verify invoices, purchase orders, invoice tickets, and master service agreements for accuracy
- Create daily packages consisting of invoices and appropriate documentation needed to approve funding
- Set up new clients in factoring software
- Apply payments in Factors SQL system as directed by Account Manager or accompanied remittance
- Resolved any issues regarding invoices, credit memos, debit memos, and or payments
- Enter all chargebacks, reserve transactions, and special charges
- Process and enter payoff of invoices received daily to Factor SQL factoring software
- Input other data entry information in the system as needed
- Act as a customer service contact-liaison between the client and Advantage Business Capital
- Served as an acting Account Manager while the permanent Account Manager was absent
- Maintain accurate and up-to-date information regarding client's and debtor's information
- Provide daily reports to clients as needed
- Scan, fax, and or e-mail invoices, reports, and confidential information to customers, debtors, or internally
- Set up rate tables in Factor SQL once the new client was signed on
- Process reserve release as directed by Portfolio Manager
- Maintained a daily excel spreadsheet collection log to keep track of daily incoming payments
- Print incoming lockbox checks and direct them to the appropriate account manager for review
- Closed out the daily collection report and made sure we were in balance with Factor SQL
- Uploaded end of day reports to the portal for record and client access.
Education
Certificate of Completion -
National Notary Association
11.2021
Loan Signing Agent Certification -
Loan Signing System
11.2021
Real Estate Investing - Wholesale, Subject To , Lending
Empire Academy
02.2020
Related Coursework – Business Management & Business Law -
Lone Star College
12.2017
High School Diploma -
Cypress Ridge High School
06.2009
Skills
- Notary Public / Loan Signing Agent
- Cash Handling
- Closing process expertise
- Closing Document Preparation
- Practiced at FHA loan process
- Loan Document Packages
- RamQuest / Qualia
- Self-Directed
- Contracts understanding
- Analytical and Critical Thinking
- TREC Contracts
- Professional and mature
- Articulate and well-spoken
- Work well under pressure
- Time management
- Dedicated team player
- Accurate and detailed
- Marketing
- Independent worker
- Spreadsheet / Reports
- MS Word, Excel, Power Point, Outlook
- Factor SQL database
- Cadence Factorsoft database
- Collection specialist
- Administrative duties
- Customer Service
- Funds Disbursement
- Real Estate Closing Processes
- Organizational proficiency
- Decision-Making
- Proficient in 10-key
Activities
- Member of Tomorrow’s Leaders
- Volunteer
Languages
Spanish
Professional Working
Timeline
Escrow Officer
Patten Title Company
03.2024 - 07.2025
Escrow Officer
Platinum Title Partners
03.2021 - 03.2024
Account Executive
Sallyport Commercial Finance
08.2017 - 11.2020
Asst. Account Manager
Advantage Business Capital
02.2012 - 08.2017
Loan Signing Agent Certification -
Loan Signing System
Related Coursework – Business Management & Business Law -
Lone Star College
High School Diploma -
Cypress Ridge High School
Certificate of Completion -
National Notary Association
Real Estate Investing - Wholesale, Subject To , Lending
Empire Academy
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