Stephanie Vargas
Lehigh Acres
Summary
To obtain a challenging position within an energetic environment that will allow me to utilize my skills in customer service to growth revenue and increase customer retention.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Employee Benefits Specialist
AWA INSURANCE
03.2018 - Current
- Manage benefit plans, ensuring compliance and cost efficiency.
- Facilitate claims and billing support for employees.
- Streamlined enrollment, reducing time by 18%.
- Coordinate with carriers for enrollments and terminations.
- Ensure compliance with filing 1094/1095 B and C forms.
Claim Specialist
Alta Resources
05.2017 - 03.2018
- Managed claim submissions, ensuring compliance with HIPAA regulations.
- Handled incoming calls, providing accurate claim information and support.
- Processed prior-authorization decisions, enhancing customer satisfaction.
- Maintained customer accounts, ensuring data accuracy and confidentiality.
- Resolved claim issues, achieving improved processing efficiency.
Customer Care Representative
Asurion inc
10.2015 - 02.2017
- Provide accurate information according to customers need
- Handle complaints and escalations in a timely manner
- Working in inbound and outbound phone calls, emails and others forms of communication to address customer needs
- Provide technical support throughout calls at times in stressful environment
- Take personal initiative to achieve monthly goals
- Multitask on phone while accessing computer system
- Compile and verify information from clients knowledge database
- Record and maintain customer information
- Follow Hipaa regulations
- Apply active listening skills
Customer Service / Sales Representative
Partschannel Inc.
01.2011 - 01.2014
- Build strong relationships with clients, contributing individually to store sales volume
- Provide face-to-face customer service experience
- Answer telephone calls using proper protocol
- Process parts order via fax, email, phone or in-person
- Take responsibility and immediately attempt to address client concerns, coming to resolution or partnering with management team as needed
- Build a collaborative team through resourceful delegation
- Maximize daily business by consistently focusing on client as top priority
- Ensure operational tasks and workflow directives are executed within the designated timeframe
- Aid clients with purchasing decisions, questions and problems
- Meet personal sales goals through effective use of the company service standards
Manager/Front Desk
F&H Auto Repair
01.2009 - 01.2011
- Process payroll for all employees
- Interact with vendors, suppliers and customers to deliver against the overall objectives
- Provide labor and time estimates for all repair work
- Complete necessary paperwork and documentation for service repairs
- Greet customers, answered phone lines promptly, and scheduled appointments
- Address inquiries and contacted clients as needed
- Manage financial bookkeeping for the company as well as checks and cash register
- Perform opening and closing functions
- Provide exceptional client service by role modeling the company’s service standards
Customer Service / Sales Representative
Diffo Furniture
01.2007 - 01.2009
- Responsible for being on top of the store numbers and areas of improvement
- Help in the development of associates to accomplish store’s business objectives through recruitment, coaching, and motivation
- Order supplies and ensure organization is maintained in the stockroom and throughout the store
- Responsible for major paper work such as making the schedule and organizing daily sales receipts
- Train new employees to perform proper jobs duties
- Ensure safe work environment
- Verify creditor’s bill before approval for payment
- Responsible for maintenance of store's appearance and cleanliness
- Responsible for placing orders, bank deposits and payroll and debiting customers credit cards
- Organize and delegate, prioritize assignments, and meet deadlines
- Support Loss Prevention practices to protect company assets
Education
Associate of Liberal Arts -
Florida Southwestern State College
Fort Myers, FL04.2017
Skills
- Customer service protocol
- Written communication
- Verbal communication
- Analytical abilities
- Detail oriented
- Interpersonal skills
- Multi-tasking
- Data entry
- Highly organized
- Computer proficiency
- Web navigation
- Microsoft Office suite
- Citrix
Honors And Awards
Perfect Attendance Lehman High School
Certification
LICENSE 215 LIFE ANNUITY AND HELATH
Languages
Spanish
Native or Bilingual
Timeline
Employee Benefits Specialist
AWA INSURANCE
03.2018 - Current
Claim Specialist
Alta Resources
05.2017 - 03.2018
Customer Care Representative
Asurion inc
10.2015 - 02.2017
Customer Service / Sales Representative
Partschannel Inc.
01.2011 - 01.2014
Manager/Front Desk
F&H Auto Repair
01.2009 - 01.2011
Customer Service / Sales Representative
Diffo Furniture
01.2007 - 01.2009
Associate of Liberal Arts -
Florida Southwestern State College
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