Summary
Overview
Work History
Education
Skills
Recognition
Certification
Timeline
OperationsManager
STEPHANIE VARONA

STEPHANIE VARONA

Summary

Senior leader with broad experience and strong record in transformation delivery, program and project management, organization change management and communications, risk management, product delivery, and operations support. Brings comprehensive knowledge of information technology practices and governance. An effective communicator, change leader, and problem-solver with a proven ability to influence business partners and executive leadership. Engaged by executive and senior leadership to intervene on critical initiatives to mitigate transformation and delivery risk. Skilled in strategic planning, aligning business needs with strategic, operational, and delivery objectives.

Overview

27
27
years of professional experience
2
2
Certification

Work History

Director, Cyber, Risk & Regulatory – Enterprise Technology Solutions – Transformation Confidence

PricewaterhouseCoopers (PwC)
Florham Park, NJ
01.2019 - Current
  • Leads teams in delivering program risk and quality solutions and project management solutions
  • Identifies areas of risk and recommends actions, working with client leaders and C-level executives to mitigate transformation risks
  • Leads risk assessments, evaluating project life cycle, software development life cycle including Agile, and product development life cycles
  • Delivers customized project management methodology and solutions aligned to clients' needs and culture.

Highlights

  • Established an Enterprise Transformation Office, developed and implemented a tailored project management methodology and tools for a $2B Advertising company.
  • Led the organizational change management and communications workstream for a multi-site ERP implementation at private, not-for-profit University hospital system.
  • Performed an in-depth retrospective of a failed ERP project and issued recommendations adopted by the Management Committee of a $20B global Medical Technology company.

Manager, Enterprise Technology Solutions – Transformation Assurance

PricewaterhouseCoopers (PwC)
01.2014 - 01.2019
  • Lead teams in day-to-day work delivering program risk assurance and project management solutions
  • Identified areas of risk and recommended actions to mitigate transformation risks
  • Performed risk assessments and developed customized project management methodology and tools aligned to clients' needs
  • Coached staff.

Vice President, Chief of Staff, Portfolio & Program Manager – Consumer Finance Delivery, Technology Services Consumer Banking

RBS Citizens Financial Group
01.2011 - 01.2014
  • Delivered the core mechanisms and processes to enable the department , including Strategic Portfolio Planning, Departmental Operations, Process and Standards Coordination, Risk Management, Policy & Compliance Reporting, Business Continuity Planning & Response, Contract Management, Capability Management & Staff Development, and Demand Management
  • Function as the Delivery Head's deputy and proxy, funneling information, issues, tactical response plans, and prioritizing department activities
  • As Portfolio Manager, accountable for the reporting and enabling elements of the $85MM Consumer Finance Technology Project Portfolio in the Retail CIO organization comprised of 30 projects and 4 Strategic programs
  • Manage and coach a team of Program Managers and Project Managers.

Vice President, Program Manager – Global Transaction Services Delivery

RBS Citizens Financial Group
01.2009 - 01.2011
  • Lead and managed multiple technology change programs and provided oversight for large cross-functional project teams in support of a $120M technology investment plan for the commercial banking, treasury services, and international banking segments.

Vice President, Senior Project Manager – Technology Services

RBS Citizens Financial Group
01.2005 - 01.2009
  • Managed multiple concurrent programs and projects in Electronic Payments and Risk, with responsibility for delivery of a $22MM project portfolio comprised of project budgets ranging from $300K to $6MM and program budgets to $11MM.

Senior Consultant, Project Manager

ADS Financial Services Solutions
01.2003 - 01.2005
  • Managed project life cycle activities for multiple Commercial Operational Readiness projects for an $80B banking client significant bank acquisition,
  • Lead the discovery, planning, execution, and implementation of technology enhancements and acquisition-related data integration and enhancements to back-office operations processes and procedures.

Consultant

Premier Alliance Group, Inc.
01.1997 - 01.2003
  • Delivered a range of professional services for Mergers & Acquisitions and for new product initiatives for a top-tier US bank and one of the nation's largest Financial Services companies.

Education

Bachelor of Science in Accounting & Information Systems -

Virginia Polytechnic Institute & State University (Virginia Tech)
Blacksburg, VA
1995

Certificate in Project Management -

Bryant University
Smithfield

Skills

  • IT and Business Transformation
  • Program Management
  • Project Management
  • Project Portfolio Management
  • Organizational Change Management
  • Product Development Lifecycle
  • Strategy Implementation
  • Transformation Risk
  • IT Risk
  • Delivery Risk Management
  • Delivery Lifecycle Management
  • Agile and SAFe
  • Contract and Vendor Management
  • Team Management
  • Information Technology Management

Recognition

  • 2013 RBS Citizens Good Banking Award - Employing a High-Performing and Engaged Workforce
  • 2011 RBS Group Continuous Improvements & Innovation Awards – Team Category Nominee for “Innovation of the Year” for delivery of accessMOBILE
  • 2011 Excellence Award Nominee - Collaboration

Certification

  • Certified Project Management Professional (PMP)
  • Professional Scrum Master
  • Certified Scaled Agile Framework (SAFe) Agilist (v4)
  • Certified ITIL Foundations
  • Lean Six Sigma Green Belt Training

Timeline

Director, Cyber, Risk & Regulatory – Enterprise Technology Solutions – Transformation Confidence

PricewaterhouseCoopers (PwC)
01.2019 - Current

Manager, Enterprise Technology Solutions – Transformation Assurance

PricewaterhouseCoopers (PwC)
01.2014 - 01.2019

Vice President, Chief of Staff, Portfolio & Program Manager – Consumer Finance Delivery, Technology Services Consumer Banking

RBS Citizens Financial Group
01.2011 - 01.2014

Vice President, Program Manager – Global Transaction Services Delivery

RBS Citizens Financial Group
01.2009 - 01.2011

Vice President, Senior Project Manager – Technology Services

RBS Citizens Financial Group
01.2005 - 01.2009

Senior Consultant, Project Manager

ADS Financial Services Solutions
01.2003 - 01.2005

Consultant

Premier Alliance Group, Inc.
01.1997 - 01.2003

Bachelor of Science in Accounting & Information Systems -

Virginia Polytechnic Institute & State University (Virginia Tech)

Certificate in Project Management -

Bryant University
STEPHANIE VARONA