Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Stephanie Vaughn

CUSTOMER SERVICE MANAGMENT
Columbus,GA
The way to get started is to quit talking and begin doing.
Walt Disney
Stephanie Vaughn

Summary

Goal-focused Restaurant Server with 20 years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers and improve operations. Dedicated to maximizing table turnover to take advantage of sales opportunities without sacrificing service. Adaptable server shift leader deeply familiar with FOH and BOH operations. Hardworking collaborator with 20-year background providing exceptional customer service and food service to attain highest level of guest satisfaction. Enthusiastic server shift leader experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service. Hardworking Waiter with 20 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Personable server skilled in table arrangement, customer service and order placement. Motivated and energetic individual with 20 years of hands-on experience maintaining banquet services and functions. Strong communicator possessing outstanding multitasking and organizational abilities. Seasoned Server Shift Leader displays expert knowledge in serving, customer service and shift operation. Consistently adheres to food quality, appearance, and presentation requirements. Demonstrates good listening skills and excellent follow-through on task management and teamwork. Friendly server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Sociable Server offering 20 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Highly skilled server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Motivated business management student seeking internship in customer service to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated student interested in applying excellent communication and interpersonal skills to a server role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level server position to help launch career while achieving company goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Diligent College Student focused on business managment and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Hardworking and reliable s with strong ability in buisness managment. Offering customer service and comunication skills. Highly organized, proactive and punctual with team-oriented mentality. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

6
years of professional experience

Work History

BAMA REDDS
PHENIX, AL

Bartender
09.2018 - 06.2024

Job overview

  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Assisted with inventorying beverage stock and bar supplies.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Completed requisitions to maintain required stock par levels.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

IHOP
Phenix, Alabama

Server Shift Leader
12.2021 - 12.2023

Job overview

  • Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Held performance reviews to identify and correct areas needing improvement.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained thorough knowledge of menu to describe dining options.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
  • Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
  • Analyzed customer feedback surveys in order to improve overall guest experience.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Managed tables throughout dining room to execute service at highest level.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
  • Stocked service areas with supplies during slow periods.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Prepared checks, itemizing total meal costs and taxes.
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
  • Interacted and engaged with patrons to promote friendly environment.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Developed strategies for improving customer service standards within the restaurant.
  • Informed customers of daily specials and signature menu items.
  • Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Filled condiments and napkin containers during slack periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Set up tables in between patrons to reduce wait times.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Enforced safety regulations within the restaurant environment including proper food handling practices and sanitation protocols.
  • Served food and beverages to patrons and confirmed complete orders.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Provided exceptional service to high volume of daily customers.
  • Presented menus and answered questions regarding items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Understood and followed oral and written directions.

Verizon Wireless
COLUMBUS, GA

Customer Service Representative
11.2018 - 10.2022

Job overview

  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gained strong leadership skills by managing projects from start to finish.
  • Excellent communication skills, both verbal and written.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

TROY STATE UNIVERSITY
, Phenix City, AL

High School Diploma
05-2002

Skills

  • Assignment Delegation
  • Marketing Initiatives
  • Cleaning and Sanitation
  • Food Presentation
  • Dining Room Monitoring
  • Guest Service
  • Customer Relationship Management
  • Customer Service Management
  • Verbal and Written Communication
  • Menu Knowledge
  • Table Bussing
  • Menu Presentation
  • Human Resource Management
  • Team Leadership
  • Problem-Solving
  • Table Setting Arrangements
  • Order Taking and Processing
  • Upselling Techniques
  • Menu Memorization
  • Station Preparation
  • POS Systems
  • Dish Preparation
  • Conflict Management
  • Teamwork and Collaboration
  • Flexible Schedule
  • High-Volume Dining
  • Wine Pairings
  • Buffet Setup and Takedown
  • Guest Relations
  • Server Monitoring
  • Event Setup
  • Dining Crew Workflow Optimization
  • Order Accuracy
  • Quality Control
  • Organization and Efficiency
  • Item Promotion
  • Staff Training
  • Staff Supervision
  • Compliance Standards
  • Critical Thinking
  • Room Service
  • Relationship Management
  • Compliance Training
  • Check Payment Processing
  • Sales Techniques
  • Tableside Service
  • Fine Dining
  • Employee Development
  • POS System Operations
  • Effective Customer Upselling
  • Regulatory Compliance
  • Customer Service
  • Heavy Lifting
  • Credit and Cash Transactions
  • Food Station Setup
  • Responsible and Trustworthy
  • Positive and Friendly Attitude
  • Resourceful and Reliable
  • Relationship Building
  • Banquet Coordination
  • Safe Food Handling
  • Guest Relations Management
  • Dining Customer Service
  • Service Prioritization
  • Assignment Delegation
  • Attention to Detail
  • Special Dietary Requirements
  • Menu Recommendations
  • Cash Handling
  • ServSafe Certification
  • Full Service Dining
  • Table Setting
  • Staff schedule administration
  • Marketing initiatives
  • Dining room management
  • Customer relationship management
  • Hospitality administration
  • Human resource management
  • Accurate money handling
  • Upselling techniques
  • Bill computation
  • Cash handling
  • Compliance standards
  • Front-of-house display creation
  • High-volume dining
  • Menu presentation
  • Guest relations
  • Daily specials memorization
  • To-go order preparation
  • Guest relations management
  • Item promotion
  • Order accuracy
  • Banquet coordination
  • Food and beverage pairings
  • Guest seating arrangements
  • Food spoilage prevention
Availability
See my work availability
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sunday
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Timeline

Server Shift Leader

IHOP
12.2021 - 12.2023

Customer Service Representative

Verizon Wireless
11.2018 - 10.2022

Bartender

BAMA REDDS
09.2018 - 06.2024

TROY STATE UNIVERSITY

High School Diploma
Stephanie VaughnCUSTOMER SERVICE MANAGMENT