STEPHANIE VAUGHN
McLeansville,NC
Summary
Hardworking and passionate candidate with strong organizational skills. Eager to learn, contribute, and grow. Detail-oriented, with experience in various areas revolving around customer service. Known for adaptability, reliability, and excellent communication skills.
Overview
17
17
years of professional experience
Work History
Chiropractic Assistant
Dumayne Chiropractic
01.2024 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments
- Developed strong relationships with patients with clear communication
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients
- Streamlined appointment scheduling for improved patient experience and reduced wait times
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations, determining solutions for sticking points
- Participated in regular staff meetings to discuss practice improvement for continuous quality enhancement and maintaining good relationships
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Oriented and trained new staff on proper procedures and policies
OFFICE COORDINATOR
Carolina Vein Center
09.2009 - 12.2024
- Assisted Providers in coordination of team needs
- Maintained office services by organizing operations and procedures, coordinating correspondence, and assigning and monitoring clerical functions
- Developed and maintained training program for new hires
- Proofreading and correcting grammar, spelling, punctuation of company documents
- Conducted regular employee performance reviews and check-ins
- Enhanced communication within the team through organizing regular meetings and detailed reporting.
- Prior Authorization department manager, established company protocol
- Verified patient benefits through obtaining insurance authorizations and researching insurance denials
- Serve as a patient liaison to help patients feel at ease as well as educating patient on upcoming procedures, their out of pocket costs, and physician instructions
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture
- Collaborated with various departments to streamline processes and improve communication
- Organized team workload and prioritized tasks to streamline office functions
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner
- Coordinated company events, fostering team building and boosting overall morale
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours
- Hired, managed, developed and trained staff, established and monitored goals, completed payroll, conducted performance reviews and administered salaries for staff
TELLER
Suntrust Bank
01.2008 - 01.2009
- Promoted financial institution products such as loans, mortgages, ect
- Aspired to create personal and memorable interactions with customers
- Resolved customer issues, balancing the cash drawers, check cashing, depositing, transfers and money orders
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible
- Assisted customers with account inquiries, resolving issues promptly and professionally
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers
Education
Chiropractic Assistant
NC State Board of Chiropractic Examiners
07-2024
X-Ray Certification -
NC CHIROPRACTIC ASSOCIATION
01.2013
Business -
RANDOLPH COMMUNITY COLLEGE
01.2004
High School -
SOUTHWESTERN RANDOLPH HIGH SCHOOL
01.2003
Skills
- Detail-oriented approach
- Honest, effective written and verbal communication
- Time management mastery
- Reliability
- Emphasis on quality relationships
References
Provided upon request.
Timeline
Chiropractic Assistant
Dumayne Chiropractic
01.2024 - Current
OFFICE COORDINATOR
Carolina Vein Center
09.2009 - 12.2024
TELLER
Suntrust Bank
01.2008 - 01.2009
X-Ray Certification -
NC CHIROPRACTIC ASSOCIATION
Business -
RANDOLPH COMMUNITY COLLEGE
Chiropractic Assistant
NC State Board of Chiropractic Examiners
High School -
SOUTHWESTERN RANDOLPH HIGH SCHOOL
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