Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Vazquez

Westminster,CA

Summary

I excelled at Knott's Berry Farm by implementing effective training programs and performance evaluations. Leveraging skills in coaching and attention to detail, I significantly improved productivity and guest satisfaction, showcasing a commitment to results and team motivation. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

6
6
years of professional experience

Work History

Ride Operations Team Leader

Knott's Berry Farm
07.2022 - Current
  • Supervise associates to confirm compliance with set procedures and quality requirements.
  • Monitor team performance and provide constructive feedback to increase productivity and maintain company standards.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Create and monitor break sheets for associates to ensure all breaks are taken in a timely manner.

Ride Operations Trainer

Knott's Berry Farm
01.2022 - 07.2022
  • Introduced department policies and expectations to new hires.
  • Trained hands on with new hires to ensure trainee had the best understanding of the operation.
  • Provided mentoring to help trainee reach their full potential within the company.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Ride Operator

Knott's Berry Farm
05.2021 - 01.2022
  • Followed strict opening/closing procedures daily, contributing to the overall integrity of park operations.
  • Maintained a clean and organized work environment, ensuring optimal ride operation efficiency.
  • Contributed to positive park atmosphere by engaging with guests professionally, fostering an enjoyable experience for all visitors.
  • Managed high-pressure situations effectively, calmly handling emergency situations according to established protocols.
  • Ensured guest safety by diligently checking ride restraints and monitoring ride operations.

Resort Transportation and Parking

Disneyland Resort
09.2018 - 01.2020
  • Assisted guests in loading and unloading onto resort transportation to ensure optimal safety on their journey from parking lots to main entrance of the parks.
  • Directed traffic in parking lots to keep and organized flow of cars entering into the designated parking areas.
  • Helped maintain the resort''s cleanliness and safety standards, ensuring all areas were well-organized and hazard free.

Back of House Team Member

John's Incredible Pizza Company
03.2018 - 08.2018
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep dining areas clean and organized.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.

Education

High School Diploma -

Westminster High School
Westminster, CA
06.2016

Skills

  • Attention to Detail
  • Performance Evaluations
  • Team motivation
  • Documentation And Reporting
  • Performance Improvement
  • Overseeing Daily Activities
  • Conflict Resolution
  • Coaching

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Ride Operations Team Leader

Knott's Berry Farm
07.2022 - Current

Ride Operations Trainer

Knott's Berry Farm
01.2022 - 07.2022

Ride Operator

Knott's Berry Farm
05.2021 - 01.2022

Resort Transportation and Parking

Disneyland Resort
09.2018 - 01.2020

Back of House Team Member

John's Incredible Pizza Company
03.2018 - 08.2018

High School Diploma -

Westminster High School

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Stephanie Vazquez