Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Stephanie Vazquez

Carrollton

Summary

Dedicated team leader with proven success at Whataburger, excelling in customer service and conflict resolution. Expert in employee training and inventory management, I drove an increase in customer satisfaction through strategic improvements. Adept at fostering collaboration and achieving team goals, I inspire teams to exceed performance targets consistently.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Leader

Whataburger Restaurant Unit 875
Carrollton
08.2021 - Current
  • Analyzed data from various sources, such as customer surveys, team members inputs, and speed of service tracker to identify areas of improvement in the restaurant.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging growth.
  • Collaborated with other managers to ensure daily success of goals across shifts.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Assisted the Hiring Manager by interviewing potential candidates and providing input on hiring decisions.
  • Maintained a positive working relationship with fellow team members and management team.
  • Oversaw quality control of food products and equipment to identify inconsistencies and malfunctions.
  • Held quarterly staff meetings to review restaurant updates, discuss issues, and brainstorm solutions.
  • Oversaw the daily used of stock and input the product inventory data to maintain proper food cost.
  • Set daily goals for shifts to measure progress and evaluate end results.
  • Identified needs of customers promptly and efficiently.
  • Offered training and support to keep team members motivated.
  • Maintained open lines of communication with senior management, reporting team progress.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Led a team of over 75 team members in achieving daily, weekly, and quarterly sales targets.
  • Delegated daily tasks to team members to optimize group productivity.

Warehouse Packer

EPI Supplies
Carrollton
05.2022 - 10.2022
  • Maintained a safe work environment by adhering to safety regulations at all times.
  • Collaborated with team members to achieve daily production goals.
  • Transported goods between different departments using material handling equipment.
  • Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
  • Assembled and packed orders according to customer specifications.
  • Inspected finished product packaging for quality assurance before sending out orders.
  • Identified damaged or defective products upon receipt and reported them accordingly.
  • Followed safety procedures while operating machinery and equipment.
  • Worked additional hours and shifts to meet tight deadlines with big orders.

Education

High School Diploma -

R.L. Turner High School
Carrollton, TX
05-2022

Associate of Applied Science - Criminal Justice

Brookhaven College
Dallas, TX

Skills

  • Customer service
  • Team management
  • Conflict resolution
  • Employee training
  • Inventory management
  • Problem solving
  • People management
  • Leadership

Languages

English
Professional
Spanish
Professional

Certification

  • ServSafe Certification | Date of Examination April 25th 2024

Timeline

Warehouse Packer

EPI Supplies
05.2022 - 10.2022

Team Leader

Whataburger Restaurant Unit 875
08.2021 - Current

High School Diploma -

R.L. Turner High School

Associate of Applied Science - Criminal Justice

Brookhaven College

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