Summary
Overview
Work History
Education
Skills
Affiliations
Volunteer Experience
Languages
Timeline
Generic

Stephanie Vazquez-Vizcarra

Avondale,AZ

Summary

Dynamic manager and administration professional, adept at strategic decision-making and budget management. Proven track record in enhancing operational efficiency and fostering team collaboration. Skilled in health care administration and program oversight, successfully implementing policies that improved service delivery and member satisfaction. Recognized for exceptional problem-solving abilities, and strong interpersonal relationships.

Overview

8
8
years of professional experience

Work History

OFFICE MANAGER ADMINISTRATOR

HOME WITH HELP
10.2017 - Current
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Enroll members in long-term care and private-pay in-home services.
  • Developed and maintained positive relationships with customers through effective communication.
  • Overseeing Human Resources, Staffing, Credentialing, Authorization, Billing, and Payroll Departments.
  • Recruitment Specialist.
  • Supervised staff members, organized schedules and delegated tasks.
  • Developed and implemented office policies and procedures.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Decision-making.
  • Partnership with case managers within ALTCS programs.
  • In-person assessments and coordinating health plans.
  • 90-day Supervisory Field Visits to document and update any changes.
  • Created and managed budgets for travel, training, and team-building activities.
  • Members' admission and discharge.
  • Managing Annual Audits.
  • Employment verification request.
  • Direct Care Workers' Annual Continuing Education Trainings.
  • Enroll providers in AHCCCS-mandated DCW courses.
  • Member eligibility through the Arizona Health Care Cost Containment System.
  • Managing appointments and meetings.
  • Marketing with Community Members.
  • On call 24/7, offering support to members, employees, case management, hospitals, rehabs, and hospice.
  • Billing Health Care Plans (Banner Health Plan, United Health Plan, Mercy Care Plan).
  • Collection, reconciling accounts.
  • Unite Us (AHCCCS referral portal).
  • Strategic planning and problem-solving solutions.

BILLING COORDINATOR

MD HOME HEALTH AND ASSIST
02.2019 - 03.2021
  • Understand and adhere to individual billing guidelines, rates, and budgeting.
  • Knowledge within Medicare, Medicaid, private pay, and commercial health plans.
  • Verifying clients' eligibility and benefit plan.
  • Coordinate with team members to ensure clients' documentation is completed for qualification of services.
  • Weekly, monthly, and annual reporting.
  • Daily deposits and reconciliation.
  • Collections, Bill Ledger, and Aging Reports.
  • Entering information in operating systems. posting remits, processing refunds, preparing, and submitting statements.
  • Interpersonal relations among members and representatives of other community organizations, involving public and governmental entities.
  • Generated detailed financial reports for management review.
  • Knowledgeable of organization policies and procedures relating to individuals' care.
  • Manage multiple operating systems in order to obtain all necessary information.
  • Collaboration with higher management for strategic planning.
  • Ability to work independently, including within diverse departments.
  • Detail-oriented, with the capacity to prioritize tasks in a fast-paced environment.
  • Understanding the process of the Patient Plan of Care, Start of Care, and Discharge.
  • Well-trained in Change HealthCare, My Ability, and AHCCCS systems.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Answered customer questions to maintain high satisfaction levels.

Education

Bachelor of Science - HEALTH CARE ADMINISTRATION

GRAND CANYON UNIVERSITY
Phoenix, AZ
12.2018

Associate of Arts -

ESTRELLA MOUNTAIN COMMUNITY COLLEGE
Avondale, AZ
05.2016

High School Diploma -

LA JOYA COMMUNITY HIGH SCHOOL
Avondale, AZ
05.2014

Skills

  • Advance problem-solving abilities
  • Critical thinking
  • Accurate record-keeping
  • Team building and relationships
  • Individual treatment plan supervision
  • Budget monitoring
  • Program oversight
  • Clear oral/written communication
  • Activities management
  • Hiring and training
  • Financial Management
  • Strategic decision-making
  • Staff training and development
  • Project management
  • Cost-benefit analysis
  • Customer service
  • Budget management
  • Payroll administration
  • Human resources
  • Analytical skills
  • Workflow planning
  • Teamwork and collaboration
  • Performance reviewing

Affiliations

  • GREATNESS MINDSET | DENA PATTON COACHING & TRAINING
  • True Color Training
  • Elevated Vision and Leadership
  • Empowered management skills

Volunteer Experience

BANNER ESTRELLA MEDICAL CENTER, 

  • Completed more than 100 hours of volunteer services
  • Women and Infant Department
  • Front desk experience, Admitting new patient
  • Documentation Organization, Discharging, Birth certificate department
  • Serving Physician, RN, CNA, and patient needs

Languages

  • English
  • Spanish

Timeline

BILLING COORDINATOR

MD HOME HEALTH AND ASSIST
02.2019 - 03.2021

OFFICE MANAGER ADMINISTRATOR

HOME WITH HELP
10.2017 - Current

Bachelor of Science - HEALTH CARE ADMINISTRATION

GRAND CANYON UNIVERSITY

Associate of Arts -

ESTRELLA MOUNTAIN COMMUNITY COLLEGE

High School Diploma -

LA JOYA COMMUNITY HIGH SCHOOL

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