Stephanie Vega
Humble,TX
Summary
Experienced professional providing exceptional customer service and administrative support to enhance operational efficiency and client satisfaction. Skilled in managing high-volume call queues, resolving customer inquiries, and coordinating travel arrangements. Possesses strong communication, organizational, and problem solving.
Overview
7
7
years of professional experience
Work History
Owner's Representative Remote
A&M Express Hauling
MIami, FL
10.2020 - 01.2023
- Maintain accurate records, documents, and reports related to projects and materials providing regular updates to the owner as needed.
- Address and resolve any issues or conflicts that arise within projects, workers and clients working to find effective solutions and maintain a positive working environment.
- Manage all aspects of budgeting, scheduling.
- Track project expenses, review invoices, and ensure that costs remain within budgetary constraints set by the owner.
- Set up daily meetings with contractors to keep up to date with projects.
- Provide regular progress reports to the owner, summarizing project status, milestones achieved.
- Access and navigate payroll processing software remotely to input and verify employee hours, calculate wages, and process payroll runs.
- Travel to any seminars
Customer Care Representative
T&S Roofing Systems
Miami, FL
06.2017 - 10.2020
- Provided knowledgeable assistance to customers regarding roofing materials, services offered, and scheduling.
- Scheduled appointments for roofing inspections, repairs, or installations based on customer availability and service area.
- Utilized customer relationship management (CRM) software to maintain accurate records of customer interactions, service requests, and follow-up communications.
- Participated in ongoing training sessions and workshops to enhance customer service skills, product knowledge.
- Coordinated with roofing crews to ensure timely and efficient service delivery to customers.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Call Center Representative
Alorica
Cutler Bay, FL
05.2016 - 03.2017
- Managed a high volume of inbound and outbound calls
- Provided exceptional customer service by addressing inquiries, resolving issues, and fulfilling customer requests promptly and accurately.
- Demonstrated effective communication skills by actively listening to customers, understanding their needs, and providing appropriate solutions.
- Collaborated with team members and supervisors to share best practices, troubleshoot issues.
- Utilized call center software and CRM systems to document customer interactions, update customer records, and escalate complex issues as necessary.
- Maintained composure in high-pressure situations and quickly worked through scripts to address problems.
Cashier
Fuddruckers
Miami, FL
12.2015 - 05.2016
- Process transactions efficiently and accurately handle cash, credit, and debit card transactions
- Maintain balance cash drawer at the beginning and end of shift, and ensure accurate recording of transactions.
- Quickly and effectively resolve discrepancies in cash counts and report any shortages
- Work collaboratively with other staff members
- Assist in training new cashiers on proper procedures, customer service techniques
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Miami Senior High School
Miami, FL05-2018
Skills
- Scheduling expertise
- Customer Service
- Call Documentation
- De-Escalation Techniques
- Travel Arrangements
- Expense Tracking
- Meeting Coordination
- Calendar Management
- File Organization
- Invoice Processing
- Call Control
- Account updating
- Payment Processing
- Quality Assurance
- Providing customer support
- Quality Assurance Controls
- Prospecting skills
Timeline
Owner's Representative Remote
A&M Express Hauling
10.2020 - 01.2023
Customer Care Representative
T&S Roofing Systems
06.2017 - 10.2020
Call Center Representative
Alorica
05.2016 - 03.2017
Cashier
Fuddruckers
12.2015 - 05.2016
High School Diploma -
Miami Senior High School
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