Stephanie Veillion
Kenner,LA
Summary
Seasoned Office Manager with a proven track record at Airline Salvage, excelling in accounts receivable expertise and effective networking. Demonstrated ability to improve operational efficiency by over 30% through meticulous ledger maintenance and vendor collaboration. Skilled in payroll administration and database management, fostering strong team dynamics and client relationships.
Overview
29
29
years of professional experience
Work History
Office Manager
Airline Salvage
Metairie, LA
07.2011 - Current
- Provided training to new hires on office policies and procedures.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Assisted in developing budgets for departmental expenses.
- Managed office budget to handle inventory, postage and vendor services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Ensured compliance with applicable laws regarding employment practices.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted in recruiting, onboarding and training new employees.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Monitored inventory levels and placed orders when needed.
- Managed office inventory and placed new supply orders.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Banker
Capital One Bank N.A
Metairie, LA
01.2009 - 07.2011
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Identified transaction errors for unbalanced debits and credits.
- Used customer and bank records to investigate and correct errors upon customer request.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Opened and serviced accounts within authorized limits.
- Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
- Processed customer requests for withdrawals or transfers from existing accounts.
- Built long-term relationships with customers by providing personalized service and support.
- Maintained and built strong client relationships through quality, personalized interactions.
- Identified financial needs of customers and presented appropriate product and service options.
- Received mortgage and other loan payments by verifying payment dates and amounts due.
- Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
- Reviewed loan applications for accuracy and completeness before submitting them for processing.
- Examined checks for endorsements to verify legality of documents.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Complied with security procedures and protocols when opening and closing bank vault.
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
- Participated in training and mentoring of new associates, assisting with onboarding .
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Used currency-counting machine to count currency and received checks.
Lead Teller
Capital One Bank
Metairie, LA
07.2001 - 01.2009
- Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
- Cross-sold bank products and services to customers, meeting and exceeding sales targets.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Supervised and trained team of tellers, enhancing productivity and customer service skills.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Ensured compliance with federal regulations and internal policies during all transactions.
- Identified transaction errors when debits and credits did not balance.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Handled complex transactions and provided backup support to other tellers as needed.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Managed supply of cash for the branch, including ordering cash from the vault as necessary.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Reduced errors by double checking transactions.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
- Prepared official checks for customer and internal bank needs.
- Kept teller window areas clean, organized, and fully stocked.
- Transmitted orders to supply cash to meet daily needs.
Sales Associate
ALLTELL Communications
Metairie, LA
01.1998 - 01.2001
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card transactions quickly and securely.
- Adhered to company initiatives and achieved established goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Conducted product demonstrations to highlight features and benefits.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Upsold additional items based on customer interests and needs.
- Worked with fellow sales team members to achieve group targets.
- Described merchandise and explained use, operation and care.
Manager
Things Remembered
New Orleans, LA
01.1996 - 01.1998
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Delegated work to staff, setting priorities and goals.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints in a timely manner.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
High School Diploma -
East Jefferson High School
Metairie, LA05-1995
Skills
- Accounts Receivable Expertise
- Employee Selection Expertise
- Accurate Ledger Maintenance
- Vendor Collaboration
- Effective Networking Skills
- Payroll Administration
- Scheduling
- Database administration
References
References available upon request.
Timeline
Office Manager
Airline Salvage
07.2011 - Current
Banker
Capital One Bank N.A
01.2009 - 07.2011
Lead Teller
Capital One Bank
07.2001 - 01.2009
Sales Associate
ALLTELL Communications
01.1998 - 01.2001
Manager
Things Remembered
01.1996 - 01.1998
High School Diploma -
East Jefferson High School
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