STEPHANIE VERA
The Bronx
Summary
Enthusiastic and dedicated customer service professional with 6 years of experience in delivering exceptional service across diverse industries. Known for my strong communication skills and ability to connect with customers, I excel in understanding their needs and providing effective solutions. My background includes managing high-pressure situations with patience and professionalism, ensuring customer satisfaction at all times. I am highly adaptable, eager to learn, and thrive in dynamic environments, making me well-suited for various roles beyond customer service. Committed to continuous improvement and contributing positively to team goals, I am excited to leverage my skills in a new and challenging position.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
North Bergen EMS
10.2024 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
Teller
People's Alliance Federal Credit Union
05.2024 - Current
- Processed customer transactions efficiently, including deposits, withdrawals, and transfers, while ensuring accuracy and compliance with bank policies
- Provided exceptional customer service by addressing inquiries, resolving issues, and promoting bank products and services
- Adhered to security protocols and procedures to safeguard customer information and bank assets
- Maintained cash drawer accuracy, balanced transactions at the end of each shift
Package Center Supervisor
UPS
09.2023 - 05.2024
- Supervised daily operations of the package center, ensuring timely and accurate processing and delivery of packages
- Addressed customer inquiries and resolved issues related to package handling, maintaining a high level of customer satisfaction
- Enforced safety protocols and compliance with health regulations, reducing workplace incidents by communicating with drivers
- Managed inventory levels and coordinated package distribution to ensure timely deliveries.
Preload, UPS
08.2023 - 09.2023
- Efficiently sorted and processed packages for shipping and delivery, adhering to company safety and quality standards
- Loaded and unloaded packages from delivery trucks, ensuring proper handling to prevent damage
- Maintained a clean and organized work area, promoting a safe and efficient environment
Education
Associate's - Business
Campus Online Community College
10.2024
High School Diploma -
Orange Park High School
08.2017
Skills
- Bilingual: English/Spanish
- Effective Communication
- Problem-Solving
- Conflict Resolution
- Product Knowledge
- Emergency response
- Medical documentation
- Medication administration
- Certified in CPR/AED
- Customer service
- Critical decision-making skills
- Direct patient care
Certification
- Emergency Medical Technician, 2024
- Basic Life Support (BLS) Provider, 2024
- Cardiopulmonary Resuscitation (CPR) and First Aid, 2024
Timeline
Emergency Medical Technician
North Bergen EMS
10.2024 - Current
Teller
People's Alliance Federal Credit Union
05.2024 - Current
Package Center Supervisor
UPS
09.2023 - 05.2024
Preload, UPS
08.2023 - 09.2023
High School Diploma -
Orange Park High School
Associate's - Business
Campus Online Community College
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