STEPHANIE VERGARA
Summary
Dedicated to enhancing patient satisfaction and retention, consistently bringing a cheerful demeanor to every interaction. Committed to continuous learning, growth, and success in the medical/dental industry, with a positive and upbeat personality complemented by excellent communication abilities.
Overview
4
4
years of professional experience
Work History
Laboratory Technician
Any Lab Test Now
06.2023 - Current
- Performed testing and quality control using approved laboratory procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Maintained documentation on tests performed in lab.
- Documented information by maintaining daily logs and equipment record books.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Receptionist
Mundelein Dental Center
04.2022 - 09.2022
- Scheduled and confirmed Dental appointments
- Give guests accurate and precise information
- Maintain contact with clients and business associates
- I'm in charge of creating documents and spreadsheets, as well as emailing and assisting with contracts
- Keep track of product availability
- Provided guests with appointment information updates and rescheduling
- Greeted customers and visitors in person as well as over the phone
- Keep a professional, courteous, and pleasant demeanor
- Accept client payments in cash and by credit card
- Responded to inquiries from callers seeking information.
Medical Assistant
Family Medicine Specialists
08.2021 - 04.2022
- Gathered information about the client's medical history, including medications, symptoms, and allergies
- Scheduled new and existing patients' appointments
- Did clerical work like word processing, data entry, phone answering, and filing
- Assisted physicians with patient follow-up
- Completed all of the required laboratory tests
- Checked medical insurance and gathered co-pays
- Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
- Implemented care and efficiency improvements to support and improve office operations
- Greeted patients and inquired about their well-being since their last visit
- Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation
- Directed patients to examination rooms.
- Went to all of the mandatory training, education, and meetings
- Notify the nurse supervisor of any significant information or changes in the patient's condition
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Team Member
Menards
06.2021 - 09.2021
- Formed strong bonds with my coworkers and managers
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Resolving day-to-day issues, organizing meetings, training new team members, and implementing ideas for improvement helped me gain a better understanding of business structure
- Designed eye-catching displays for both routine and special promotions
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Worked well with other employees to ensure a smooth and efficient service
- Quickly learned all required tasks to maximize performance
- Pursued learning opportunities in order to expand my knowledge and assume a leadership role
- Contributed to the team's success by completing jobs quickly and accurately
- Provide excellent customer service while displaying excellent hospitality
- Achieving the branch's daily/weekly goals
- Improved my problem-solving skills and adaptability during exposure to roles such as sales, cash, phones, merchandising, assembling, and warehouse assistance
- Approached all tasks with a productive and efficient mindset
- Customers and coworkers alike complimented me on my positive attitude and efficient service
- Looked for ways to go above and beyond the job description
Education
High School -
Round Lake High School
Round Lake Beach, IL12.2020
Skills
- Effective communication
- Clinical evaluations
- Proficient in organizing tasks
- Insurance form completion
- Accounts receivable management
- Appointment coordination
- Workflow optimization
- Group dynamics facilitation
- Clinical lab settings
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Laboratory Technician
Any Lab Test Now
06.2023 - Current
Receptionist
Mundelein Dental Center
04.2022 - 09.2022
Medical Assistant
Family Medicine Specialists
08.2021 - 04.2022
Team Member
Menards
06.2021 - 09.2021
High School -
Round Lake High School
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