Stephanie Verschuren
Layton,UT
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my problem-solving skills and POS system expertise to significantly improve service efficiency. My collaborative approach and reliable work ethic have consistently boosted team productivity and customer loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier Assistant
Garcia's Market
07.2024 - Current
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Processed returns and exchanges efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Processed various transactions including suppliers payments, check orders, and keeping payments accounts efficiently and accurately.
Cashier Manager
Grupo Prince
12.2022 - 06.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Maximized store sales by cross-selling additional products during checkout.
- Analyzed sales data to identify trends and inform stocking decisions, aligning inventory with customer demand.
- Coordinated with tax professionals to ensure accurate and timely filing of federal, state, and local tax returns, reducing potential liabilities and penalties associated with non-compliance issues.
- Stocked, tagged and displayed merchandise as required.
- Improved merchandise display efficiency by consistently organizing, restocking, and rotating products on shelves.
Sales Supervisor
La Ducal
01.2022 - 05.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Executed productive beverage area during operating hours and leveraged strong inventory management, area routines and food safety policies and procedures.
- Ensured consistent delivery of high-quality food and beverages through regular quality control checks.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
Administrative Assistant
Inversiones D&S
07.2019 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Performed tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
- Supported billing and accounting processes.
- Recorded expenses and maintained accounting records.
Human Resources Assistant Intern
Hotel Teramum
03.2016 - 04.2018
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Managed confidential employee records, safeguarding personal and professional information.
- Enhanced HR data management through implementation of new HR Information System (HRIS).
Front Desk Receptionist
Grand Hotel Victoria
04.2018 - 06.2019
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly, fostering trust between clients and the organization.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
Front Desk Receptionist
Hotel Teramum
09.2015 - 01.2018
Receptionist
High Tech Electronica
11.2012 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Business Administration - Administration
IUTEPHI
VenezuelaSkills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Patience and Empathy
- Cash handling expertise
- Reliability and punctuality
- Front Desk Operations
- POS System Operation
- Recordkeeping
Certification
Utah Food Handlers Permit
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier Assistant
Garcia's Market
07.2024 - Current
Cashier Manager
Grupo Prince
12.2022 - 06.2024
Sales Supervisor
La Ducal
01.2022 - 05.2022
Administrative Assistant
Inversiones D&S
07.2019 - 10.2021
Front Desk Receptionist
Grand Hotel Victoria
04.2018 - 06.2019
Human Resources Assistant Intern
Hotel Teramum
03.2016 - 04.2018
Front Desk Receptionist
Hotel Teramum
09.2015 - 01.2018
Receptionist
High Tech Electronica
11.2012 - 08.2014
Business Administration - Administration
IUTEPHI
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