STEPHANIE VERT WHEAT
Grantsville,UT
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Compliance Agent I Garnishment Division
Utah State Tax Commission
10.2008 - 04.2016
- Providing guidance to garnishment 20+ agents and district agents day-to-day responsibilities and fostering a collaborative work environment.
- Supported management during internal audits, contributing valuable insights on areas requiring attention or improvement.
- Assisted in the development of clear, concise policies, leading to improved organizational understanding of compliance requirements.
- Enhanced compliance efficiency by streamlining processes and implementing new use of processes available.
- Improving the collections on accounts saving costs working close with the Utah court system to main stream the electronic filing system. Worked directly with Attorney Generals office, and United States Postal Service to change process of required mailing in accordance with the law as it applied due diligence. Eliminating unnecessary documents resulting in a cut to excessive postal costs.
- Insure proper execution of garnishment software system edits quarterly, implementing changes to computer program and provide training of those changes to the garnishment department while maintaining my required issuing of 100+ garnishments and taking 30+ phone calls daily.
Tax Compliance Agent I
Utah State Tax Commission
11.2005 - 10.2008
- High volume call center 100+ calls daily Reviews, processes, and verifies accounts and account balances.
- Rotating Outbound 50+ calls on assigned accounts or follow up, completing due diligence required once contact has been made.
- De-escalation of upset tax payers, with respect to establish a relationship to reach resolve and educate with in order to eliminate repeat delinquent taxes.
- Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationships.
- Reviews documents and reconciles discrepancies; makes needed adjustments. Enters data into a computer system and retrieves, corrects, or deletes previously entered data
- Ensures compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines.
- Interprets, clarifies, explains and applies agency policy and procedures, business practices, federal or state laws and regulations.
- Receives, researches and responds to incoming questions or complaints; provides information, explains policy and procedures, and/or facilitates a resolution
- Writes or drafts correspondence, reports, documents and/or other written materials.
Medical Billing and Collections Specialist
Pioneer Valley Hospital
05.2002 - 11.2005
- Responsible for high volume of Medicaid and commercial collections accounts 50+ daily, researching of data, corrections, billing, credit balances, codes, processes, problem solving, knowledge of policies and procedures and contracts, maintaining weekly reports of accounts, one on one with CFO to report progress or patterns of concern
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Implemented efficient workflows within the department that led to increased productivity levels among staff members while reducing errors in claim submissions.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
- Conducted regular audits of billed services to identify errors or discrepancies before submission, minimizing rejected claims due to inaccuracies by 70%.
- Assisted in maintaining a high-quality database of patient information by accurately entering demographic and insurance details into the system.
Medical Collections Specialist
Granger Medical Clinic
12.2000 - 05.2002
- Reduced claim denials by 20% reviewing patient records for correct coding and billing information.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Implemented efficient workflows within the department that led to increased productivity levels among staff members while reducing errors in claim submissions.
- Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions by 30%.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
- Conducted regular audits of billed services to identify errors or discrepancies before submission, minimizing rejected claims due to inaccuracies.
- Increased overall collection rates by 50% with a focus on reducing aged receivables and minimizing write offs.
Education
High School Diploma -
Granger High School
West Valley City, UTSkills
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
Accomplishments
- Star Employee Committee recognized my collections accomplishments in my audit of accounts from Medicaid which resulted in resolution. The result was payment of 400k to hospital.
- Assiged to Patient Satisfaction Committee due to my involvement with patients and my commitment to quality customer service.
- Assigned to Internal Processes Committee to assist in improving hospital processes.
References
- April Williams, West Jordan UT 84084, Cell 801-560-1352, Wk 801-297-6284. employment Utah State Tax Commission Lead Agent. I have known April both personally since 1984 and worked together starting 2005
- Lynn Peters Lassen, West Jordan UT 84084 Cell 801-818-8546, Wk 801-297-6266 employment Utah State Tax Commission. Tax Compliance manager. I worked with lynn starting 2005 for 11 years and have known each other for 19 year.
Commitment
I bring a strong commitment to quality customer service and collections. Building relationships with people and maintain a high level of professionalism. To be a proactive team player bringing positive attitude and attention to detail and resolve to achieve my goal.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteTimeline
Compliance Agent I Garnishment Division
Utah State Tax Commission
10.2008 - 04.2016
Tax Compliance Agent I
Utah State Tax Commission
11.2005 - 10.2008
Medical Billing and Collections Specialist
Pioneer Valley Hospital
05.2002 - 11.2005
Medical Collections Specialist
Granger Medical Clinic
12.2000 - 05.2002
High School Diploma -
Granger High School
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