Stephanie Villarin
Eastvale,CA
Summary
- Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. CStrong communicator and negotiator able to foster relationships with key stakeholders and vendors.
- Knowledgeable and dedicated customer service specialist/product quality manager with 2 years of managerial experience in fashion retail.
- Outgoing event coordinator with experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion.
- Organized planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings.
- Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
- Committed to high standards of product inspections and customer service.
- Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event Coordinator Manager
Madewell
07.2021 - 10.2022
- Designed and implemented efforts to publicize events and promote sponsorships for local small business as part of Madewell's Hometown Hero initiative
- Managed administrative logistics of events planning, event booking and operations, utilizing internal databases to prepare and distribute guest lists, electronic invitations and registration processes
- Created and maintained event expenditures, budgets and timelines in job-related software utilizing SPLASH and QLIK to measure KPI's for event succession rates
- Acquired contracts with small businesses and agreements to finalize negotiations and obtain approval signatures, maintaining community partnerships with local brands
Product Quality Specialist
Madewell
10.2020 - 10.2022
- Developed quality planning for multiple new product launches by becoming an expert in product knowledge specific to Madewell denim
- As the in-store expert on denim and merchandise product information, I owned all denim training, certification and product education for both customers and associates
- It was my role to provide coaching to all staff to ensure store hits key KPIs
- Established and tracked quality department goals and objectives, measuring weekly key performance indicators to increase customer retention
- I created reports to the district manager on customer feedback verifying customer requirements and to implement in design and production of future merchandise
- Monitored staff organization and suggested improvements to daily functionality
- As the appointed product knowledge expert, I applied coaching techniques and tools to support managers and team members in improving performance
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction
Lead Sales Associate
Madewell
08.2019 - 10.2020
- Led sales team to exceed quarterly sales goals
- Promoted brand awareness and utilized took advantage of network connections to increase brand development
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales
- Provided exceptional customer service to foster client loyalty and satisfaction
- Trained, coached, and mentored new sales associates for maximum performance.
Digital Marketing Intern
Doctor Multimedia
12.2019 - 03.2020
- As a student intern, I learned the ins and out of technology sales through daily training headed by company executives in digital medical marketing, actively making cold calls from a self-generated client list found through independent client research
- When making cold-calls, I utilized problem-solving skills to drive business revenue by creating and confirming appointments for demonstrations of marketing products for senior sales team members
- Gained technology insight and experience in business software including, Slack, Fresh Desk, Salesforce, and RingCentral as business tools
- Collaborated with team members to help expand marketing channels
- Created proposals and organized pursuit documentation to support marketing staff
J.Crew - Sales Associate
08.2016 - 02.2019
Education
Bachelor of Arts - Human Development
University of California - San Diego
Associate of Arts - Social & Behavioral Sciences
Chaffey College
Associate of Science - Math And Science
Chaffey College
Skills
- Customer Relations
- Business Growth
- Vendor Sourcing
- Special Events Planning
- Fashion trends proficiency
- Events logistics management
- Vendor and contract negotiations
- Materials inspection
- Defect documentation
- Staff training and development
- Attention to Detail
- Active Listening
- Sales expertise
- Complaint resolution
Certification
- Special Event Professional
- SPLASH, QLIK, Salesforce, Slack Proficiency
- Denim Expert, Madewell - 2020-2022
- UCLA Health & Policy Management Certification
- Google Garage Digital Marketing Certification
Professional Accomplishments
- Hosted 6 events per quarter and maintained over 80% customer loyalty as Madewell's Top Event Coordinator in the SouthWest District. San Diego Local Business Partnerships include:
- Teressa Lane Permanent Jewelry
- Carved Color Ceramics
- Emily Musgrove Art
- Fuzz Coffee Roasters - Personally achieved over 4.5% event contribution to business while the Madewell's event manager role average to business is 2.3%
- Named as one of the Top 10 event coordinators across the nation within the Madewell Brand, generating buzz as the top event coordinator in the SouthWest district.
- Built strong relationships with vendors such as jewelry makers, ceramists, coffee shop owners, plant house experts, florists, and creative makers to support local small businesses and market growth in local community .
- Employee of the Month for Sept 2022, District Recognition
Passions
- Volunteering: Utilized prior boxing sport experience to facilitate the Rock Steady Boxing Program for Parkinson's Patients
- Health and wellness
- Human development research
- Latin dance: Salsa / Bachata
Timeline
Event Coordinator Manager
Madewell
07.2021 - 10.2022
Product Quality Specialist
Madewell
10.2020 - 10.2022
Digital Marketing Intern
Doctor Multimedia
12.2019 - 03.2020
Lead Sales Associate
Madewell
08.2019 - 10.2020
J.Crew - Sales Associate
08.2016 - 02.2019
Bachelor of Arts - Human Development
University of California - San Diego
Associate of Arts - Social & Behavioral Sciences
Chaffey College
Associate of Science - Math And Science
Chaffey College
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