Stephanie Villegas-Cardenas
El Paso
Summary
Efficient and reliable bilingual individual who is passionate in providing service to others. Skilled in compassionate care for people, documentation, staff management, working in face paced environments, flexible and understanding to meet the needs of the company.
Overview
10
10
years of professional experience
Work History
Porter 1
Deployed Services
10.2024 - Current
- Provided excellent customer service when interacting with travelers from diverse backgrounds, ensuring a positive experience during their entry process into the United States.
- Promoted a culture of professionalism, integrity, and accountability within the Customs Border Patrol ranks through consistent adherence to ethical behavior and regulatory guidelines.
- Contributed to ensuring the national safety of individuals attempting to enter the country illegally.
- Maintaining a clean working environment at all times and ensuring teamwork and effective communication to provide quality service needed to the non citizens.
Alorica
Customer Service Represenative for Att
11.2022 - 06.2024
Nursing Assistant Shift Leader
Health And Human Services Commission
03.2018 - 04.2021
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds
- Documented all care actions by completing records and logs
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
- Identified and reported unsafe situations to supervisor to maintain adherence to safety protocols
- Reported any unusual or urgent circumstances in patients' condition or environment immediately
- Kept detailed records of assessments
- Ensuring that staff complete daily tasks
- Maintained patient stability by checking vital signs and weight, recording intake and outtake information
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Checked patient vitals such as temperature, blood pressure, weight, to stay on top of symptoms and keep RN's and PA's informed of changes
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Promoted good oral and personal hygiene by aiding patients with bathing and teeth brushing
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Transported patients between rooms and appointments or testing locations
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Translated patient requests from Spanish to English to facilitate care with non Spanish speaking staff
Case Aide
Vighter
04.2021 - 12.2021
Customer Service Representative
O'Reilly Auto Parts
12.2014 - 02.2018
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Organized Staff meetings
- Inventory Control
- Purchase Order Reports
- Kept customer spaces clean, neat and organized for maximum appeal
- Assisted customers in making informed purchase choices and selecting products
- Coordinated efficient product deliveries to meet customers' demands
- Assembled completed orders and processed accurate payments to minimize accounting errors
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style
- Tracked stock availability to order supplies for timely stock replenishment
- Attended to customer complaints and processed product return or replacement requests
- Processed customer payments, generated bills and filled out warranty cards
- Distributed information to in-store guests and answered questions to serve needs and drive sales
Education
Nursing
El Paso Community College
El Paso, TX2026
Associates Of Arts -
El Paso Community College
El Paso, TX2023
Skills
- Staff Management
- Cultural awareness
- Sanitizing understanding
- Customer Service
- Teambuilding
- Written Communication
- Multitasking abilities
- Inventory controls
- Interpersonal Communication
- Flexible & Adaptable
- Relationship-Building
- MS Office
- Good telephone etiquette
- Data management
- Leadership
- Good listening skills
- Conflict resolution
- Collaboration
- Analytical skills
Languages
English
Spanish
Timeline
Porter 1
Deployed Services
10.2024 - Current
Alorica
Customer Service Represenative for Att
11.2022 - 06.2024
Case Aide
Vighter
04.2021 - 12.2021
Nursing Assistant Shift Leader
Health And Human Services Commission
03.2018 - 04.2021
Customer Service Representative
O'Reilly Auto Parts
12.2014 - 02.2018
Nursing
El Paso Community College
Associates Of Arts -
El Paso Community College
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