Stephanie Vlasman
Summary
Accomplished sales professional offering 20+ years of B2B sales experience in account and customer relationship management focused on building and strengthening relationships that lead to long-term growth. Expertise in specialty chemical and raw material products for the coatings industry for diverse markets. Successful at coordinating and executing technical sales strategies, marketing information and product applications, developing new opportunities for future revenue growth.
Overview
28
28
years of professional experience
Work History
Sales Manager
Mallard Creek Polymers
05.2019 - 12.2023
- Business-to-business sales of waterborne polymers to the paint & coatings, adhesive, textile, construction, paper, and printing & packaging markets.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased volume and margin to meet and exceed plan for multimillion dollar customer base.
- Maintained relationships with customers and found new ones by identifying needs and product offerings.
- Successfully managed a distribution partner which included forecasting, pricing, margin, product support and training.
- Collaborated cross-functionally with R&D, technical, production, quality, logistics, customer service, and supply chain.
- Drove sales by working with internal and external stakeholders to custom manufacture products to meet individual clients specifications.
- Built a multimillion dollar pipeline of opportunities and projects. Updated regularly and communicated progress to stakeholders.
Executive Account Manager
Silberline Manufacturing Company
12.2013 - 04.2018
- Supplied special effect and performance pigments for the Automotive, Plastics, Graphic Arts/Printing Inks and Industrial Coatings Markets.
- Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
- Successfully managed a national account base meeting and exceeding the planned revenue and profitability generating $9MM annual revenue.
- Increased direct customer base, revenue and profitability. Lead and facilitated the transition of $5MM annual revenue of distribution accounts to direct customers to align with the new model of servicing customers.
- Managed key accounts successfully leveraging pricing, rebates and incentive agreements to increase profitability and long term future revenue growth.
- Communicated technical product information between technical, manufacturing and sales
- Achieved highest sales awards for four consecutive years
- Worked with support teams to resolve issues with product, service or accounting areas.
- Managed all aspects of accounts including pricing, technical projects and presentations, rebate and incentive agreements.
Channel Partner/Distribution Sales Manager
Silberline Manufacturing Company
10.2012 - 12.2013
- Supplied special effect and performance pigments for the Automotive, Plastics, Graphic Arts/Printing Inks and Industrial Coatings Markets.
- Planned joint sales calls with a distribution sales force of 10+ sales associates.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Identified opportunities for growth within the territory and collaborated with sales teams to ensure goal attainment.
- Communicated the progress of monthly and quarterly initiatives to internal and external sales teams.
- Developed solutions to sales challenges and maximized business opportunities.
- Promptly resolved all customer requests, questions and complaints.
Key Account Manager - Remote
P.T. Hutchins Company
08.2003 - 12.2011
- Supplied raw materials and specialty chemicals for coatings, ink, building materials, adhesives and plastics markets both domestically and internationally.
- Analyzed processes previously used to send products to customers and uncovered a more efficient method that was positively received by all involved parties.
- Researched and customized service proposals for clients.
- Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $3MM in revenues.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Kept company in compliance with all export standards and international requirements.
- Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
- Consistently hit and exceeded sales goals by 30%
- Serviced accounts on a regular basis to propose new products or services and maximize revenue.
- Visited customer locations to determine needs, set up contracts and provide training.
Educator
School District 81
06.1996 - 07.2003
- Worked with Washington State Essential Learning's and developmental continuums.
- Implemented State assessments, designed computer-aided instruction and cross-age tutoring.
- Adapted curriculum for individual learning styles including special education and ESL students.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Managed classroom activities, parent conferences, and lesson plans.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Chose materials and developed lesson plans to enhance skills for individual students.
Education
Master of Arts - undefined
Gonzaga University
Spokane, WABachelor of Arts - undefined
Eastern Washington University
Cheney, WASkills
- Analytical problem solver
- Strategic account development
- National accounts management
- New business development
- Relationship building
- Strong interpersonal skills
- Verbal and written communication
- B2B sales
- Customer service
- Time management
- Solution selling
- CRM Software
Timeline
Sales Manager
Mallard Creek Polymers
05.2019 - 12.2023
Executive Account Manager
Silberline Manufacturing Company
12.2013 - 04.2018
Channel Partner/Distribution Sales Manager
Silberline Manufacturing Company
10.2012 - 12.2013
Key Account Manager - Remote
P.T. Hutchins Company
08.2003 - 12.2011
Educator
School District 81
06.1996 - 07.2003
Master of Arts - undefined
Gonzaga University
Bachelor of Arts - undefined
Eastern Washington University
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