Stephanie Voges
Kissimmee,FL
Summary
Committed to ensuring patient satisfaction by providing exceptional service and unmatched support. Proficient in utilizing best practices and adept at exploring different solutions to address patient needs effectively.
Overview
13
13
years of professional experience
Work History
Medical Records Specialist
HCA Healthcare
06.2024 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Verified accuracy of patient information in medical records.
- Managed electronic medical records for 150 patients per day.
Administrative Assistant
Kingdom Encounters International
11.2019 - 06.2024
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Preschool teacher
Life Christian Academy
4 2016 - 8 2020
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Cashier
Walt Disney World Parks And Resorts
06.2014 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Increased sales of promotional items by informing customers about current offers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Used POS system to enter orders, process payments and issue receipts.
Volunteer
Florida Hospital Kissimmee
12.2011 - 06.2012
- Provided support and companionship to patients in need of assistance.
Education
Medical Coding And Billing Diploma -
Alison
Bachelor’s Degree -
Southeastern University
Associate of Arts -
Valencia Community College
Skills
- Reliability and punctuality
- Data Entry
- Active Listening
- Patient Communication
Languages
Spanish
Limited Working
Portuguese
Elementary
Timeline
Medical Records Specialist
HCA Healthcare
06.2024 - Current
Administrative Assistant
Kingdom Encounters International
11.2019 - 06.2024
Cashier
Walt Disney World Parks And Resorts
06.2014 - 07.2016
Volunteer
Florida Hospital Kissimmee
12.2011 - 06.2012
Preschool teacher
Life Christian Academy
4 2016 - 8 2020
Medical Coding And Billing Diploma -
Alison
Bachelor’s Degree -
Southeastern University
Associate of Arts -
Valencia Community College