Stephanie Vondell
Miami,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Office Manager
Veo Technologies
Miami, FL
02.2025 - 08.2025
- Renegotiated vendor contracts, achieving significant annual savings on operational expenses.
- Launched monthly themed events and weekly after-work activities to enhance company culture and retention.
- Streamlined onboarding and facilities processes, supporting local and remote teams effectively.
- Oversaw office supply inventory and facilitated timely reordering processes.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Managed daily office operations to ensure smooth workflow for staff.
Office Services Manager
Pair of Thieves
Los Angeles, CA
09.2023 - 02.2025
- Revamped the onboarding process to ensure smooth employee transitions.
- Produced company-wide events at 25% under budget through vendor negotiations.
- Played a key role in crisis management during an office flooding, coordinating recovery efforts.
- Managed site facilities, vendor relationships, and office logistics to boost team efficiency.
- Coordinated facility maintenance and repairs to ensure a safe work environment.
Office Experience Manager
Route
Santa Monica, California
03.2022 - 08.2023
- Owned the in-office experience, ensuring every operational touchpoint reflected company values, and enhanced productivity.
- Crafted branded internal communications and messaging for leadership, aligning updates with Route's voice.
- Developed event strategies with measurable ROI, using post-event feedback loops to refine engagement.
- Led cross-functional collaboration with IT, People Ops, and Workplace Design to successfully implement tools and workflows.
- Optimized vendor selection standards and contracts, reducing costs, and improving service quality.
Customer Care Support Specialist S2
Quartet Health
Remote
04.2020 - 08.2021
- Handled 22+ patient calls daily with compassion and professionalism, addressing complaints, onboarding, and service inquiries.
- Built Quartet's first Spanish-language patient workflow, improving access and patient satisfaction.
- Maintained Salesforce CRM for accurate tracking of cases, and facilitated coordination with clinical teams.
- Served as President of the LA Culture Committee (ERG), leading DEI initiatives, and strengthening internal community culture.
- Maintained knowledge of healthcare industry trends to inform support strategies effectively.
- Documented customer interactions and contact information into company database.
Leasing Agent
Private Property Management
River North, Chicago
07.2019 - 03.2020
- Coordinated property viewings and conducted tours for prospective renters.
- Maintained 92% occupancy through new leases and renewals during the pandemic.
- Managed the full leasing cycle via RentCafe and MLS, from lead intake to lease execution.
- Maintained accurate records of leases and tenant information in database systems.
- Organized monthly resident events to enhance community and satisfaction in a luxury high-rise.
Executive Assistant & Event Coordinator
Performing Arts Studio
Los Angeles, CA
01.2018 - 03.2020
- Supported the founder with scheduling, logistics, and high-touch administration.
- Coordinated 20+ performances, workshops, and fundraisers by managing vendors, budgets, and timelines.
- Created promotional materials, class schedules, and internal communications to drive enrollment and attendance.
- Facilitated collaboration among instructors and guest artists to ensure smooth operations.
- Developed promotional materials to support marketing efforts for productions.
- Monitored incoming emails and responded accordingly in a timely manner.
Education
BFA - Theatre & Acting
University of Illinois at Chicago
ChicagoSkills
- Office operations and facilities management
- Event strategy and execution
- Onboarding and workflow optimization
- Cross-functional collaboration
- Vendor negotiation and management
- Internal communications and branding
- Crisis management and problem-solving
- Diversity, equity, and inclusion strategies
Personal Additional Info
- Devoted dog mom.
- Book worm that loves reading on the beach after surfing or snorkeling.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Teaching Artist Volunteer – PlayMakers Laboratory: Led creative writing workshops and performances to help students share their stories and amplify youth voices in the community.
- Teaching Artist – EPIC Program, Silk Road Rising: Guided Chicago middle and high school students in playwriting to foster empathy, cultural understanding, and self-expression through the arts.
References
References available upon request.
Timeline
Office Manager
Veo Technologies
02.2025 - 08.2025
Office Services Manager
Pair of Thieves
09.2023 - 02.2025
Office Experience Manager
Route
03.2022 - 08.2023
Customer Care Support Specialist S2
Quartet Health
04.2020 - 08.2021
Leasing Agent
Private Property Management
07.2019 - 03.2020
Executive Assistant & Event Coordinator
Performing Arts Studio
01.2018 - 03.2020
BFA - Theatre & Acting
University of Illinois at Chicago
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