Stephanie Voye
Wales,ME
Summary
Dynamic Customer Service Shift Leader at Hannaford with a proven track record in workforce management and employee engagement. Expert in leveraging data analytics to drive operational excellence and enhance customer relations. Skilled in training and coaching teams, fostering a positive work environment, and implementing quality control measures to ensure compliance with standards.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Quality Control Specialist III
TD Bank
10.2011 - Current
- Created and maintained several databases to track statistical data.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Performed tests and inspections to conform to established standards.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Inspected items and compared against standards to meet regulatory requirements.
- Reported problems and concerns to management.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Conducted data review and followed standard practices to find solutions.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Recorded and organized test data for report generation and analysis.
Customer Service Shift Leader
Hannaford
08.2022 - Current
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Lead up to 10 employees at a time
Education
Associate of Applied Science - Accounting And Business
Purdue Global (Formerly Kaplan University)
Lewiston, ME06-2011
Skills
- Training and coaching
- Employee engagement
- Active listening
- Work Planning and Prioritization
- Teamwork
- Collaborate cross-functionally
- Team leadership
- Analytical thinking
- Effective communication
- Documentation and reporting
- Positive attitude
- Process optimization
- Verbal and written communication
- Quality control
- Team collaboration
- Problem-solving
- MS office
- Reporting and documenting
- Multitasking Abilities
- Excellent communication
- Customer relations
- Professionalism
- Adaptability and flexibility
- Goal setting
- Time management
- Team building
- Self motivation
- Organizational skills
- Task prioritization
- Interpersonal skills
Timeline
Customer Service Shift Leader
Hannaford
08.2022 - Current
Quality Control Specialist III
TD Bank
10.2011 - Current
Associate of Applied Science - Accounting And Business
Purdue Global (Formerly Kaplan University)
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