Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Stephanie Wahl

Rochester,NY

Summary

Dynamic BDC Agent with proven success at Vanderstyne Toyota, enhancing customer satisfaction and achieving sales targets through effective lead nurturing and relationship building. Skilled in CRM software and adept at problem-solving, I consistently foster strong client connections and streamline appointment scheduling, ensuring seamless customer experiences.

Experienced with customer relationship management, lead generation, and sales coordination. Utilizes communication and organizational skills to effectively manage client interactions and follow-ups. Knowledge of CRM tools and techniques to enhance customer satisfaction and retention.

A customer service professional with strong focus on sales support and client relations. Brings valuable experience in managing customer inquiries and nurturing leads to close deals. Known for reliable teamwork and adaptability to evolving business needs. Proven skills in communication and problem-solving.

Professional with background in customer relations and sales, equipped to enhance business development outcomes. Skilled in managing client communications, generating leads, and utilizing CRM software to streamline operations. Strong focus on team collaboration and delivering measurable results, adapting swiftly to changing business needs. Known for reliability, problem-solving aptitude, and excellent interpersonal skills.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

BDC Agent

Bob Johnson Auto Group
01.2019 - 03.2025
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
  • Reduced appointment cancellations by proactively confirming dates and times with clients.
  • Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
  • Worked with sales department to develop sales strategies and techniques.
  • Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
  • Handled inbound leads via phone and internet and directed to appropriate contact.
  • Developed rapport with customers through attentive listening and personalized service recommendations.
  • Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
  • Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
  • Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
  • Overcame objections using friendly, persuasive strategies.
  • Set up appointments with interested customers according to schedule availability.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

BDC Agent

Vanderstyne Toyota
05.2015 - 12.2018
  • Developed rapport with customers through attentive listening and personalized service recommendations.
  • Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
  • Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Developed extensive knowledge of products and services to better assist customers.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
  • Reduced appointment cancellations by proactively confirming dates and times with clients.
  • Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
  • Worked with sales department to develop sales strategies and techniques.
  • Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
  • Handled inbound leads via phone and internet and directed to appropriate contact.
  • Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
  • Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
  • Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
  • Overcame objections using friendly, persuasive strategies.
  • Set up appointments with interested customers according to schedule availability.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

Head Kennel Attendant

Ridgemont Animal Hospital
08.2013 - 05.2015
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
  • Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
  • Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
  • Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
  • Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
  • Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
  • Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
  • Exceeded client expectations through diligent attention to special requests or accommodations made for individual pets during their stay at the facility.
  • Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Provided top-notch customer service to every customer and exceptional care to animals.
  • Collaborated with veterinary professionals to administer medications or treatments as needed, ensuring optimal animal health outcomes.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
  • Contributed to a well-maintained facility by performing general maintenance tasks such as painting, minor repairs, and landscaping.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Monitored animals for behavioral problems and signs of health issues.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Reset procedure rooms between appointments and disinfected equipment.

Education

No Degree - Veterinary Science

Medialle College
Buffalo, NY

No Degree - Elementary Education

Monroe Community College
Rochester, NY

High School Diploma -

Hilton High School
Hilton
06-2009

Skills

  • Goal oriented
  • Organization
  • Negotiation
  • Performance tracking
  • CRM software
  • Appointment setting
  • Follow-up calls
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Quick thinking
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Effective communication
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer engagement
  • Goal driven
  • Order taking
  • Inbound and outbound calls
  • Relationship building
  • Phone etiquette
  • Microsoft office
  • Outbound and inbound calls
  • Flexible schedule
  • Call center experience
  • Team building
  • Data entry
  • Task prioritization
  • Outbound calling
  • Self motivation
  • Product knowledge
  • Documentation
  • Goal setting
  • Appointment scheduling
  • Professionalism
  • Complaint resolution
  • Objection handling
  • Customer inquiry and response
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Client needs assessment
  • Written communication
  • Call control
  • Scripted calls
  • Email etiquette
  • Warm calling

Languages

English
Native or Bilingual

Interests

  • Outdoor Recreation
  • Music
  • I participate in low-impact exercises to strengthen core muscles
  • Backpacking and Hiking
  • Horseback Riding
  • Watching Movies and TV Shows
  • Cooking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Baking
  • Rock Climbing
  • Engaging in food photography and sharing culinary creations on social media
  • Animal Care
  • Wine Tasting
  • Reading
  • Passionate about balancing physical health with mental and emotional wellness
  • I like trying new recipes and food trends
  • Video Gaming
  • Kayaking
  • Swimming
  • Hiking
  • Camping
  • Fashion and Style
  • I enjoy cooking for friends and family gatherings
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Road Trips
  • Fashion

Timeline

BDC Agent

Bob Johnson Auto Group
01.2019 - 03.2025

BDC Agent

Vanderstyne Toyota
05.2015 - 12.2018

Head Kennel Attendant

Ridgemont Animal Hospital
08.2013 - 05.2015

No Degree - Veterinary Science

Medialle College

No Degree - Elementary Education

Monroe Community College

High School Diploma -

Hilton High School