Stephanie Wallace
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Executive Administrative Assistant
Liza Gimbel Trust
06.2022 - Current
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Managed daily invoices, reports and proposals.
- Obtained signatures for financial documents and internal and external invoices.
Front End Supervisor
The Home Depot Inc
Inglewood, CA
04.2018 - 06.2022
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Created and optimized employee schedules for shift coverage.
- Achieved sales goals and business objectives by motivating staff and promoting The Home Depot Credit and ProExtra programs.
Customer Service Call Center Supervisor
Mosquito Management
Sterling, VA
09.2014 - 03.2018
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Strengthened team performance and productivity by training and inspiring team members.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Trained and supervised new employees to promote overall team productivity and consistent service.
Education
High School Diploma -
WT Woodson High School
Fairfax, VA06.2006
Some College (No Degree) - Business Administration And Management
Liberty University
Lynchburg, VASkills
- Employee training
- Administrative skills
- Conflict management
- Leadership development
- Calendar Management
- Office Management
- Documentation and Reporting
Timeline
Executive Administrative Assistant
Liza Gimbel Trust
06.2022 - Current
Front End Supervisor
The Home Depot Inc
04.2018 - 06.2022
Customer Service Call Center Supervisor
Mosquito Management
09.2014 - 03.2018
High School Diploma -
WT Woodson High School
Some College (No Degree) - Business Administration And Management
Liberty University
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