Stephanie Wallace
Port St. Lucie,FL
Summary
Experienced leader with a strong background in team guidance, project management, and strategic objective achievement. Demonstrates expertise in process development, standards enforcement, and goal alignment. Renowned for collaborative approach and unwavering commitment to excellence.
Overview
17
17
years of professional experience
Work History
Sr Compliance Analyst / Freight Analyst Operations
Twinstar Home
06.2016 - Current
- Served as a subject matter expert on regulatory requirements during system implementations and process improvements projects, ensuring seamless integration into existing workflows.
- Conducted thorough investigations to address potential violations of regulations, resulting in reduced penalties and fines.
- Managing both domestic and import E-commerce orders for multi-channel customers
- Analyzing on time factor orders via demand planning to forecast on time productions and scheduling departures and container booking
- Monitoring and validating EDI transactions
- Providing performance metrics reporting for carriers
- Performing day-to-day tasks revolving around operations including daily communication within cross-departmental and external parties
- Working cross-functionally on order reconciliation
- Developing and adhering to customer-established KPIs
- Assisting with new client onboarding process
- Researching and investigating credit requests and freight claims
- Preparing and maintaining departmental SOP manuals
- Coaching and training team members
- Reviewing reports for orders performance.
- Evaluated third-party vendors for adherence to established ethical guidelines, reducing exposure to reputational risk or legal liability arising from non-compliance incidents involving external partners.
- Analyzed data from various sources to identify patterns indicative of potential compliance risks or areas needing improvement.
- Collaborated with cross-functional teams to ensure consistent application of compliance standards across all business units.
- Led root cause analyses following identified instances of non-compliance, devising effective remediation plans that prevented recurrence while minimizing disruption to normal business operations.
- Developed customized training programs for staff members, increasing overall awareness of regulatory obligations.
- Prepared detailed reports on investigative findings, presenting recommendations for corrective action to senior leadership.
- Contributed significantly to company-wide efforts toward creating a culture of compliance through ongoing education and communication initiatives.
- Prepared documentation and records for upcoming audits and inspections.
- Supported and trained customers on compliance-related issues.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
Supply Chain and Logistics Supervisor
Worldwide Technology
04.2021 - 11.2023
- Responsible for leading a team of freight Order Managers who support WWT's end-to-end Order Management Supply Chain customers under AT&T's supervision for parts, materials for cellular towers
- Analyzing on time factor orders via demand planning to forecast on time productions and scheduling departures and container booking
- Monitoring and validating EDI transactions
- Training, coaching, and contributing to the development of the team on standard policies, procedures, and best practices while promoting professional growth
- Resolving complex order-related issues
- Creating operational and customer-driven reporting and insights utilizing business intelligence tools to drive action
- Engaging in direct customer interaction to provide updates
- Ensuring new customers and programs are onboarded properly
- Resolving complex issues across multiple internal functional areas and direct interaction with customers on program-specific details
- Promoting the World-Wide Technology Integrated Management and Leadership tools and concept.
EDI Analyst/ Order Management Supervisor
Twinstar Home
09.2016 - 06.2020
- Supporting both Domestic and Import e-commerce customers with their orders via EDI and manual submission
- Auditing compliance fines violations and determining root cause analysis
- Working closely with the IT department to identify errors and resolve EDI rejections
- Reviewing and providing documentation for Finance department and Compliance
- Acting as backup for the invoice team
- Reviewing and monitoring all customer portals
- Assisting with new client onboarding process
- Researching and investigating credit requests and freight claims
- Preparing and maintaining departmental SOP manuals
- Coaching and training team members
- Preparing and reviewing reports for orders performance.
Contract Field Support Consultant
Office Depot
04.2016
- Working with the E-Commerce, IT, Sales, and other Accounts Receivable (AR) department to ensure accurate and timely credit and re-bills, resolve EDI rejections, and process other AR transactions
- Providing coaching, guidance, and direction to the team
- Participating in sales and customer calls to identify root cause regarding billing issues
- Performing project management tasks provided by A/R Director and Collections Managers.
Drop Ship Operations Manager
Systemax Corp./ Tiger Direct
01.2014 - 02.2016
- Overseeing the entire customer drop ship order process
- Updating vendor catalog pricing, order/ship confirmations, and invoice acceptance for EDI failures
- Training vendors on how to use Tiger Directs Vendor portal
- Coordinating with vendors' accounting departments or third-party payment processing companies for payment
- Managing customer service teams responsible for order entry, tracking, cancellations, returns, email and telephone campaigns
- Conducting webinars for vendors
- Working with A/P Director on coordinating payment processing.
Customer Service/Quality Review Manager
Mover Nation
07.2013 - 01.2014
- Managing the process of meeting department's production goals relating to answering inbound/conducting outbound customer service calls for consumers booked for local and long-distance moves
- Responding to consumer complaints
- Preparing disciplinary and performance reviews
- Providing reports to management and sales director.
General Operations Manager
Owens & Minor/ Medial Supply Group
07.2009 - 07.2013
- Responsible for all phases of operations management of customer service and sales for online e-stores
- Overseeing payment processing and refunds
- Managing Florida patient equipment orders and diabetic supplies
- Managing sales and credit liaison for accounts
- Reviewing overall P/L and minimizing return of goods
- Managing all funds received and preparing A/R and A/P reconciliation reports.
Sales Operations Manager
Health Benefits Direct
11.2007 - 04.2009
- Providing leadership, coaching, guidance, monitoring, training, reviewing, and disciplining a team of customer service, tele-applications, retention representatives, and sales representatives
- Providing insurance carriers with accurately completed insurance consumer applications
- Coordinating with management on forecasting and scheduling
- Maintaining and monitoring performance, production, attendance, and punctuality records
- Ensuring compliance with insurance guidelines.
Education
Health Administration -
Barry University
12.2020
B.A. in Business Administration -
St. Thomas University
09.2009
Insurance Agent (215) Life Health & Annuities Loan Originator -
Gold Coast School of Insurance
12.2005
A.S. Political Science -
Miami Dade College
12.1996
Skills
- Training and coaching
- Customer Service
- Team Development
- Records Management
- Performance Management
- Client Retention
- Regulatory Compliance
- Staff Management
- Continuous Improvement
- Document Management
- Microsoft Windows and Office
- Teamwork and Collaboration
Focusedskills
- Working as Compliance Analyst for 11 years
- Invoice Reconciliation for 10 years
- Working with EDI transactions such as: 300,301,304, and 315,997,850,860,820,846,940,945 for over 12 years.
- Experienced in data validation and error corrections for 12 years.
- Extensive claims processing for small parcel, LTL and Ocean freight carriers.
References
available upon request
Timeline
Supply Chain and Logistics Supervisor
Worldwide Technology
04.2021 - 11.2023
EDI Analyst/ Order Management Supervisor
Twinstar Home
09.2016 - 06.2020
Sr Compliance Analyst / Freight Analyst Operations
Twinstar Home
06.2016 - Current
Contract Field Support Consultant
Office Depot
04.2016
Drop Ship Operations Manager
Systemax Corp./ Tiger Direct
01.2014 - 02.2016
Customer Service/Quality Review Manager
Mover Nation
07.2013 - 01.2014
General Operations Manager
Owens & Minor/ Medial Supply Group
07.2009 - 07.2013
Sales Operations Manager
Health Benefits Direct
11.2007 - 04.2009
B.A. in Business Administration -
St. Thomas University
Insurance Agent (215) Life Health & Annuities Loan Originator -
Gold Coast School of Insurance
A.S. Political Science -
Miami Dade College
Health Administration -
Barry University
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