Stephanie Wallace
Hampton,VA
Summary
- Versatile personal assistant/caregiver with over 14 year's experience whom consistently demonstrates excellent interpersonal skills in various daily situations. Adept at maintaining a high level of confidentiality for clients while efficiently completing assigned tasks in multiple realms. Possess exceptional communication abilities as well as cultural sensitivity to deal with a diverse range of individuals.
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Overview
28
28
years of professional experience
Work History
Patient Access Representative
Sentara Healthcare
05.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
Office Manager/Personal Assistant to the Owner
Bark Place Nyc
01.2019 - 05.2023
- Manage and Oversee daily operations, including planning and coordinating with other units
- Oversees diverse roles in accounting, finance, HR, logistics and sales operations
- Established company awareness through marketing, social media, Google Ads and Community events
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Coordinated, scheduled and arranged business meetings and travel calendars
- Supervised financial indicatives including banking, planning, cost analysis, cash flow, and legal compliance
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Executed record filing system to improve document organization and management
- Verified accuracy of business records by consistently updating customer information
- Drafted common document templates for use by executives and Riverside Health System employees
- Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports
- Completed clerical tasks such as filing, copying and distributing mail
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Arranged rapid office equipment repair and maintenance with vendors
- Interacted with customers by phone, email or in-person to provide information
- Led staff and vendors in providing high level of service for owner and guests
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Developed correspondence letters, memos and emails
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Oversaw automated tracking and documentation of data, client correspondence and office operations
- Filed paperwork and organized computer-based information
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Caregiver/Personal Assistant
Robert and Joann George
01.2008 - 03.2019
- Displayed absolute discretion at handling confidential information
- Oversaw personal and professional calendars and coordinated appointments for future events
- Maintained appropriate filing of personal and professional documentation
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
- Kept detailed track of household and maintenance inventory and schedules
Caregiver/Personal Assistant
Dora Jean Doyon
02.2016 - 01.2019
- Exhibit a positive, respectful, and caring attitude to promote a sense of comfort and mental well-being for my client, their families, and his/her healthcare team
- Maintain confidentiality of all information pertaining to each client
- Assist clients with various activities of daily living ranging from financial needs and personal hygiene to meal preparation and grocery shopping to ensure a healthy lifestyle
- Assist clients with exercise, ROM, and ambulating
- Accompany clients to medical appointments, keep open communication with doctors concerning clients care, and keep detailed notes/information conveyed during each appointment
- Assist clients with ordering, organizing, and self-administration of medications
- Ensure maintenance of safe, clean, comfortable, and healthy environment for the client
- Be observant and record any noticeable changes in client's physical condition, attitude, appetite, etc
Caregiver/Business Assistant
Stanley and Lena Goodman
06.2006 - 05.2018
- Personal In-home Dialysis Tech, Perform daily dialysis treatments as well as set up, clean, order, and operate dialysis equipment
- Take, record, and send off vital signs and labs monthly
- Exhibit a positive and caring attitude to promote a sense of comfort and mental well-being for my client and his/her health care team
- Maintain confidentiality of all information pertaining to each client
- Handle incoming and outgoing correspondence, including bills, mail, email, and faxes
- Screen telephone calls and inquiries and direct them as appropriate
- Coordinate overnight travel arrangements and accommodations
- Organize personal and professional calendars and supply reminders of meetings and event
- Accompany clients to medical appointments, keep open communication with doctors concerning clients care, and keep detailed notes/information conveyed during each appointment
- Assist clients with ordering, organizing, and self-administration of medications
- Ensure maintenance of safe, clean, comfortable, and healthy environment for the client, especially during treatments
- Be observant and record any noticeable changes in client's physical and mental conditions, appetite, etc
Restaurant Assistant General Manager
Schlesinger's Steak House
11.2010 - 11.2012
- Manage both front and back of the house operations for a high volume, five-star restaurant
- Handle weekly inventory and vendor relations to ensure timely and cost effective purchasing of foods, beverages, liquor, beer, and specialty wines
- Shift management duties such as effectively scheduling appropriate staff based on business needs, supervising all aspects of in house planning, booking, and payments
- Process weekly payroll and sales reports including the preparation and tracking of sales budgets to result in an increase in weekly profits
- Effective in training, motivating, and evaluating team members to enhance customer service and increase profits through suggestive selling
- Check back of the house for food quality, sanitation, and presentation expected from a five-star restaurant
- Extensive knowledge of aloha and open tables operating systems
- Ensure the integrity of the restaurant and operations through excellent customer service skills
- Promote new business through participation in community events
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Supervised all areas of restaurant to keep it clean and well-maintained
- Recruited and hired employees offering talent, charisma and experience to restaurant team
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour
- Identified team weak points and implemented corrective actions to resolve concerns
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy
- Motivated staff to perform at peak efficiency and quality
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Helped general management develop prices based on inventory costs and portion sizes
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
Banquet Supervisor/Support Manager, Restaurant Manager
Kingsmill Resort and Spa
06.2001 - 08.2009
- Oversee upscale events for resort guests, members, and conference patrons to include the PGA and LPGA golf tours
- Train, monitor, and evaluate new hires in daily banquet operations and procedures
- Coordinate, organize, and direct restaurant staff based on events and guest's needs
- Manage daily operations of a four-star four diamond restaurant including cashing handling, recording, and deposits
- Direct communication with kitchen staff, other event staff, and customers in regard to service issues
- Perform customer service work in multiple departments throughout the resort such as bartending, restaurant server, room service, housekeeping, spa, and maintenance
- Delegated tasks to staff members to maximize production under tight deadlines
Certified Nursing Assistant
Riverside Convalescent Center
06.1999 - 06.2001
- Perform daily care for residents on a 60 bed unit
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
Front End Manager, Cashier and Deli Bakery Special
Food Lion
09.1996 - 06.1999
- Oversaw cashier operations, bookkeeping and security
- Coached employees through day-to-day work and complex problems
- Worked with security staff and law enforcement on shoplifting and vandalism response
- Recorded financial transactions and performed account reconciliations
- Developed and implemented robust training and mentoring strategies
- Maintained strong customer relations and effective customer service standards
- Assessed personnel performance and implemented incentives and team-building events to boost morale
Education
Customer Service And Business Management Training -
Kingsmill
Williamsburg, VA01.2009
Certified Dialysis Technician -
RAI Care Centers
Hampton, VA01.2006
Certified Nursing Assistant -
American Red Cross
Hampton, VA01.1997
Advanced Diploma - Sociology and Psychology
Kecoughtan High School
Hampton, VA01.1996
Skills
- Office Management
- Administrative Oversight
- Staff Development and Training
- Mail Sorting and Distribution
- Customer Service
- Meeting and Event Planning
- Records Management
- Spreadsheet and Database Creation
- Verbal and Written Communication
- Bookkeeping and Basic Accounting
- Critical Thinking
- Goal Minded
Hobbies and Interests
- Community Involvement
- Educating and Empowering Future Leaders
- Live Music, Local Bands
- Psychology
Organizations
- Future Leaders of America
- Girl Scouts
- Lady Pilots Softball
- Eclipse All Star Cheerleading
Timeline
Patient Access Representative
Sentara Healthcare
05.2023 - Current
Office Manager/Personal Assistant to the Owner
Bark Place Nyc
01.2019 - 05.2023
Caregiver/Personal Assistant
Dora Jean Doyon
02.2016 - 01.2019
Restaurant Assistant General Manager
Schlesinger's Steak House
11.2010 - 11.2012
Caregiver/Personal Assistant
Robert and Joann George
01.2008 - 03.2019
Caregiver/Business Assistant
Stanley and Lena Goodman
06.2006 - 05.2018
Banquet Supervisor/Support Manager, Restaurant Manager
Kingsmill Resort and Spa
06.2001 - 08.2009
Certified Nursing Assistant
Riverside Convalescent Center
06.1999 - 06.2001
Front End Manager, Cashier and Deli Bakery Special
Food Lion
09.1996 - 06.1999
Customer Service And Business Management Training -
Kingsmill
Certified Dialysis Technician -
RAI Care Centers
Certified Nursing Assistant -
American Red Cross
Advanced Diploma - Sociology and Psychology
Kecoughtan High School
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