Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Wallace

Chestertown,MD

Summary

Dynamic retail professional with a proven track record at Dollar Tree, excelling in customer service and inventory management. Recognized for consistently exceeding sales targets and enhancing customer loyalty through strategic engagement. Skilled in cash handling and problem-solving, fostering strong client relationships to drive satisfaction and operational efficiency.

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

4
4
years of professional experience

Work History

Associate

Label Shopper
04.2025 - Current
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Performed cash, card, and check transactions to complete customer purchases.

Assistant Store Manager

Dollar Tree
08.2021 - 04.2025
  • Assisted in daily store operations, ensuring optimal customer service and product availability.
  • Coordinated staff schedules to maintain efficient coverage during peak hours.
  • Supported inventory management processes, including stock replenishment and organization.
  • Implemented merchandising strategies to enhance product visibility and sales potential.
  • Trained new employees on store policies, procedures, and customer engagement techniques.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed vendors bringing product into the store and ensured they had the correct amount of product per their contract and stocking of the product according to the terms of their contract.

Education

Kent County High School
Worton, MD
06-1994

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Cash handling
  • Customer engagement
  • Decision-making
  • Complex Problem-solving
  • Courteous and professional
  • Work Planning and Prioritization
  • Client engagement
  • New hire training
  • Product knowledge
  • Issue resolution
  • MS office
  • Data entry
  • Customer service orientation
  • Inventory management
  • Product merchandising
  • Sales techniques
  • Record and file management
  • POS system operation
  • Loss prevention
  • Point of sale operation
  • Shipment processing
  • Problem-solving
  • Multitasking and organization
  • Problem-solving abilities
  • Verbal and written communication
  • Public relations
  • Store recovery
  • Strong communication and interpersonal skills
  • Customer assistance

Timeline

Associate

Label Shopper
04.2025 - Current

Assistant Store Manager

Dollar Tree
08.2021 - 04.2025

Kent County High School

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Stephanie Wallace