Stephanie Walter
Colorado Springs,Colorado
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly-qualified Housekeeping Supervisor offering 10+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
15
15
years of professional experience
Work History
Lead Housekeeper
HHS Environmental Services
12.2019 - 11.2023
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Sales Associate
Goodwill
01.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
GED -
08.2018
Skills
- Quality Assurance
- Task Assignment
- Cleaning Practices
- Department Coordination
- Health and Safety Compliance
- Inter-Department Collaboration
- Customer Relationship Management
- Training and Mentoring
- Customer Service
- Guest Relations
- Crew Direction
- Staff Training
- Interdepartmental Collaboration
- Hospitality Management
- Bloodborne Pathogen Knowledge
- Safety Measures
- Laundry Duties
- Room Inspections
- Housekeeping Understanding
- Company Guidelines
- Guest Satisfaction
- Commercial and Residential Cleaning
- Work Supervision
- Room Turnover
- Job Assignments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Housekeeper - HHS Environmental Services
12.2019 - 11.2023
Sales Associate - Goodwill
01.2019 - 12.2019
La Vista - GED,
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