Stephanie Ward
Mental Health Provider
Tyler,Texas
Summary
Mental Health Professional with 14 years of experience in social services and case management, specializing in mental health services. Demonstrates exceptional organizational and time management skills, with expertise in conducting assessments, developing treatment plans, and coordinating care. Adept at leveraging problem-solving abilities and advanced communication skills to provide comprehensive support and therapeutic relationships for clients.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Adult/Children's Mental Health Case Manager
ACCESS
7 2023 - Current
- Manage diverse caseload of adults and children facing mental health challenges
- Conduct comprehensive assessments, coordinate care, and develop individualized treatment plans
- Build supportive relationships with clients, advocate for needs, and connect to resources.
- Coordinate mental health services for adults and children, ensuring individualized care plans
- Facilitate access to community resources, resulting in improved client well-being
- Implement evidence-based interventions, enhancing treatment outcomes and client satisfaction
- Collaborate with multidisciplinary teams to address complex mental health issues efficiently
- Monitor client progress, adjusting care strategies to achieve measurable improvements
- Eager to learn and adapt quickly, consistently meeting deadlines and contributing to team goals with strong work ethics
- Work closely with community partners to expand resource access, significantly enhancing support networks for clients
- Provide compassionate guidance and support to clients, ensuring personalized care and attention
- Supervise and evaluate client progress, ensuring optimal mental health outcomes through tailored intervention strategies
- Offer empathetic support and guidance to clients, fostering trusting environment for effective mental health treatment.
CASE MANAGER
Sevitahealth
08.2022 - 07.2023
- Conducted daily case management, assessing client needs and coordinating care services
- Developed and maintained therapeutic relationships, enhancing client support
- Facilitated social services referrals, addressing immediate and long-term client needs
- Led small group sessions daily, fostering community and engagement
- Managed discharge planning, ensuring proper documentation and resource allocation
- Partnered with local organizations to expand resources, increasing client access to essential services by 15%
- Streamlined discharge planning processes, reducing documentation errors by 30% and improving efficiency
- Maintained meticulous client records, ensuring accuracy and compliance with regulatory standards, reducing audit findings.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions
CHILDREN'S MENTAL HEALTH CASE MANAGER
ACCESS
01.2021 - 08.2022
- Perform case management, coordinate services on behalf of clients, interact positively with internal and external customers, perform related work as required or assigned
- Completes CANS and ANSA assessments as well as Treatment Plans
- Led comprehensive case management for children's mental health, achieving 95% client satisfaction through effective service coordination
- Managed client cases, conducted assessments, and developed treatment plans, ensuring adherence to regulatory standards and improving client outcomes
- Coordinated with internal and external stakeholders to streamline service delivery, resulting in a 30% reduction in client wait times
- Implemented efficient case management strategies that increased service delivery efficiency by 20%, enhancing client support
- Utilized CANS and ANSA assessments to create precise treatment plans, ensuring tailored care for each client, improving individual progress tracking
- Analyzed client needs and developed targeted treatment plans, resulting in a 95% client satisfaction rate.
ACCOUNT SERVICES REPRESENTATIVE
One Support/Telenetwork
06.2020 - 09.2020
- Addressing customer complaints and queries of assigned clients
- Upselling or cross-selling products and services and approaching new customers
- Collaborating with account managers and submitting reports to upper management.
PARENT EDUCATOR
Community Healthcore (Parents as Teachers)
07.2018 - 03.2020
- Parent Educator will work collaboratively with families and community partners to ensure that the program meets the needs of the whole child and supports parents/guardians in addressing family needs and setting and achieving ambitious family goals
- Assess family needs and identify parent/guardian goals for family
- Work with families to develop a plan towards meeting needs and achieving goals
- Refer families to resources to support referrals on a regular basis.
TEACHER'S AIDE
Hampton Primary
08.2017 - 07.2018
- Providing support for full-time teachers, helping them with clerical work and classroom duties
- Fill in substitute
- Holds small group sessions with kinder and first grade students, as well as tutoring assisting where needed.
TEACHERS ASSISTANT
AW Brown Fellowship Leadership Academy
08.2016 - 07.2017
- Interacted with children Pre K 4- 3rd grade mostly in the summer
- During school year, I was assigned to work with Pre K 4 year olds
- I interacted with the Pre K 4 year olds by preparing snacks, working with individually and in small groups on phonics attempting help meet the curriculum goals as well as the child's developmental and academic goals.
FAMILY BASED SAFETY SERVICES CASEWORKER
Department of Family and Protective Services
10.2011 - 12.2015
- Visited with clients homes to assess risk to children for abuse/neglect, assist parent/guardian with child safety plans, and strengthen families in ways necessary in hopes of no longer needing CPS intervention
- Immediately responded to and assessed crisis situations
- Interacted with perpetrators and encouraged them to get help, resources was also provided and transportation if requested
- Provided domestic violence awareness and educated families on ways to protect themselves and children as well as resources
- Removed children from homes and attended court hearings and families meetings, with intention of finalizing what's in the best interest of the children
- Spent over 40 hours a week working as well as documenting; I also traveled 80% of the time
- Maintained a balance of visitations, making contact with case related sources and updating all documentation and agency related documentation daily
- Successfully closed cases with no concerns related, No child deaths recorded, low percentage rate of closed cases reopening.
RELOCATION MANAGER
CASA BELLA PROPERTIES
07.2010 - 10.2011
- Assisted the owner with formulating business plans
- Managed the Relocation Assistance Program, for Sapphire Road Development, LLC
- Implemented different ways to promote the business plans and successfully gained community and veteran support
- Had no problems with handling any and all administrative duties when receptionist wasn't available
- Built relationships with the city of Dallas Relocation Department and scheduled meetings with appointed supervisors to oversee my management of the relocation assistance program packet and the Residential Anti-Displacement and Relocation Assistance Plan
- I visited with members of the community that Sapphire Road Development, relocated and guided them through their processes of agreements with Sapphire Road Development and the City of Dallas
- Scheduled inspections through the City of Dallas
- All documentation was properly filed with Casa Bella Homes/ Sapphire Road Development, LLC.
Education
Bachelor of Arts - Psychology
Grand Canyon University
Phoenix, AZ 10.2022 - 10.2024
M.D. - Mental Health And Wellness
Grand Canyon University
Grand Canyon, AZ 05.2022 - Current
Skills
Case Management
Time Management
CPR
Teaching
Documentation
Mental Health
Organizational Skills
Certification
First Aid Certification
References
- Lynsie Fisher, A.C.C.E.S.S., Ifisher@access-center.org
- Tracy Walker, Bethel Bible Children's Ministry, kemkalkentmr1962@gmail.com
- Cynthia Thomas, Mentor/OES, cgipson63@gmail.com
Affiliations
Pi Gamma Mu, Social Sciences Organization
Delta Sigma Theta Sorority, Inc., Delta Iota Chapter
Order of Eastern Star
Timeline
Bachelor of Arts - Psychology
Grand Canyon University
10.2022 - 10.2024
CASE MANAGER
Sevitahealth
08.2022 - 07.2023
M.D. - Mental Health And Wellness
Grand Canyon University
05.2022 - Current
CHILDREN'S MENTAL HEALTH CASE MANAGER
ACCESS
01.2021 - 08.2022
ACCOUNT SERVICES REPRESENTATIVE
One Support/Telenetwork
06.2020 - 09.2020
PARENT EDUCATOR
Community Healthcore (Parents as Teachers)
07.2018 - 03.2020
TEACHER'S AIDE
Hampton Primary
08.2017 - 07.2018
TEACHERS ASSISTANT
AW Brown Fellowship Leadership Academy
08.2016 - 07.2017
FAMILY BASED SAFETY SERVICES CASEWORKER
Department of Family and Protective Services
10.2011 - 12.2015
RELOCATION MANAGER
CASA BELLA PROPERTIES
07.2010 - 10.2011
Adult/Children's Mental Health Case Manager
ACCESS
7 2023 - Current
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