Stephanie Ward
Las Vegas,NV
Summary
Customer service expert with strong skills in appointment management and payment processing. Demonstrated success in resolving complaints and improving client satisfaction metrics. Proven track record of enhancing operational efficiency and fostering positive client relationships.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Front Desk Receptionist
Golden Touch Day Spa & Massage
Houston, TX
04.2017 - 12.2020
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed customers with warmth, fostering an inviting atmosphere.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
- Resolved customer complaints and issues promptly, ensuring adherence to established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Coordinated appointment schedules to improve service delivery and increase customer satisfaction.
- Processed payments accurately, issuing receipts and providing proper bills and change.
- Explained policies and procedures to visitors.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Realtor
Prudential Americana
Las Vegas, NV
08.2006 - 10.2009
- Managed transactions from initiation to closing, ensuring compliance with real estate laws.
- Assisted clients in buying and selling residential properties efficiently.
- Advised clients on market trends and local conditions for informed decision-making.
- Executed targeted marketing strategies to increase property visibility through advertisements and open houses.
- Participated in multiple listing services to broaden property exposure.
- Facilitated clear communication with clients using phone, email, and meetings to ensure alignment on goals.
- Maintained accurate transaction records using specialized software, ensuring compliance and accessibility.
Cocktail Server
Silverton Hotel and Casino
Las Vegas, Nevada
01.2004 - 06.2006
- Recommended and served alcoholic beverages during peak shifts to enhance customer experience.
- Delivered prompt beverage service to high volume of customers, enhancing overall customer satisfaction in fast-paced casino environment.
- Accurately took drink orders through effective communication with patrons.
- Assessed and addressed customer needs by proactively circulating within assigned areas during peak hours.
- Maintained cleanliness and organization of service areas, contributing to optimal service conditions and positive guest experiences.
- Verified customer age before serving alcoholic beverages to comply with legal regulations. prior to serving to comply with legal regulations.
- Followed all safety and sanitation policies to uphold health standards.
Cocktail Server
Fiesta Hotel and Casino
Las Vegas, Nevada
10.2002 - 01.2004
- Delivered exceptional service to large daily customer volume, enhancing guest satisfaction.
- Communicated with customers to take drink orders accurately.
- Communicated with patrons to offer friendly service and determine needs.
- Took drink orders from tables and bar area and relayed to bartenders.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified customer IDs to ensure legal compliance in alcohol service.
- Monitored guest consumption of alcohol and intervened according to established guidelines.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained organized and clean bar area, contributing to a positive guest experience.
- Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
- Participated in team meetings and training sessions to improve service and sales skills.
- Filled condiments and napkin containers during slack periods.
Education
GED -
Sierra High
San Diego, CA01-1993
Skills
- Customer service and support
- Appointment scheduling and management
- Payment processing and handling
- Administrative assistance
- Policy communication
- Relationship management
Certification
Alcohol Awareness Training-Las Vegas NV
Timeline
Front Desk Receptionist
Golden Touch Day Spa & Massage
04.2017 - 12.2020
Realtor
Prudential Americana
08.2006 - 10.2009
Cocktail Server
Silverton Hotel and Casino
01.2004 - 06.2006
Cocktail Server
Fiesta Hotel and Casino
10.2002 - 01.2004
GED -
Sierra High