Summary
Overview
Work History
Education
Affiliations
Timeline
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Stephanie Wargo

Streator,IL

Summary

Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 9 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.

Overview

9
9
years of professional experience

Work History

Credit &Collections Coordinator

Sunrun
Lehi, UT
11.2023 - Current
  • Resolved customer complaints or answered customers' questions.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Resolved complex issues that arose during the collections process.
  • Attended weekly meetings with internal departments to discuss progress on collections efforts.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.

Payment Solutions Specialist

Stenger & Stenger
Grand Rapids, MI
09.2022 - 11.2023
  • Monitored customer accounts to identify overdue payments and initiate collections processes.
  • Maintained detailed records of collection activity and account information.
  • Conducted research on customers to ensure accurate contact information was on file.
  • Drafted letters to delinquent customers to inform them of their past due balances.
  • Negotiated payment plans with customers in order to bring accounts current.

Payment Solutions Specialist

Streator Onized Credit Union
Streator, IL
05.2019 - 08.2022
  • Provided superior customer service by responding promptly to inquiries and resolving customer issues.
  • Assisted in developing training materials for new hires in the Collections Department.
  • Identified potential problem accounts and developed plans of action to prevent delinquency.
  • Maintained accurate records of all collections activities including communications with customers.
  • Performed skip tracing activities when necessary in order to locate missing customers who have failed to make payments.
  • Verified accuracy of account information and documentation related to repossession orders.
  • Inspected and evaluated collateral prior to repossession.
  • Adhered to state laws regarding repossessions, privacy rights, and other regulations.
  • Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
  • Negotiated payment arrangements with debtors when possible in an effort to avoid repossessions.

Collections Agent

Creditor Discount & Audit
Streator, IL
09.2015 - 05.2019
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Conducted skip-tracing activities to locate delinquent customers.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Followed fair debt practices and regulatory guidelines when managing collections process.

Education

Some College (No Degree) - Business

Joliet Junior College
Joliet, IL

Affiliations

  • Proud Mom of 2 boys and 3 fur babies
  • Travel as much as possible with a bucket list of destinations.
  • Reader and thrill seeker

Timeline

Credit &Collections Coordinator

Sunrun
11.2023 - Current

Payment Solutions Specialist

Stenger & Stenger
09.2022 - 11.2023

Payment Solutions Specialist

Streator Onized Credit Union
05.2019 - 08.2022

Collections Agent

Creditor Discount & Audit
09.2015 - 05.2019

Some College (No Degree) - Business

Joliet Junior College

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Stephanie Wargo