Stephanie Warren
Cape Coral,FL
Summary
"Enthusiastic and dedicated new teacher and with a commitment to fostering a positive and inclusive classroom environment. Skilled in developing creative lesson plans that cater to different learning styles and abilities. Strong communication and organizational abilities, eager to collaborate with colleagues to support student learning and growth."
Overview
5
5
years of professional experience
Work History
Customer Contact Specialist Team Lead
Quigley Eye Specialist
Fort Myers, FL
01.2023 - Current
- Trained over 40 new employees with no prior experience
- Created procedural manual for the scheduling department to abide by.
- De-escalating tense conversations with customers and applying effective solutions.
- Created and maintained Sharepoint website to house polices and resources for effective access
Home Health Aide
Home Instead Senior Care
03.2020 - 03.2023
- Provide at-home personal care for the elderly or disabled
- Assist clients with daily routines, personal hygiene, taking medication, conducting daily exercise, and proper diet
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Built strong rapport with clients and established strong relationship
- Engaged patients in recreational activities such as reading books or playing games.
Correctional Officer
Desoto Correctional Institution
06.2019 - 02.2020
- Supervises inmates, manages housing areas, and enforces rules and sanitation standards
- Conducts accurate head counts, maintains custody and control over inmates, and conducts random inspections
- Maintains facility security
- Assists during emergencies, disasters, and accidents such as CPR and first aid
- Organized
- Communication
- Teamwork
- Leadership
- Critical thinking
Education
Education
Liberty University
Lynchburg, VA01-2026
Associates in Medical Billing and Coding -
Keiser University
High School Diploma -
Ida S Baker High School
Skills
- Communication
- Leadership
- Critical thinking
- Computer Skills
References
References available upon request.
Timeline
Customer Contact Specialist Team Lead
Quigley Eye Specialist
01.2023 - Current
Home Health Aide
Home Instead Senior Care
03.2020 - 03.2023
Correctional Officer
Desoto Correctional Institution
06.2019 - 02.2020
Education
Liberty University
Associates in Medical Billing and Coding -
Keiser University
High School Diploma -
Ida S Baker High School
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