Stephanie Watson
Fort Washington
Summary
Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of [Type] pharmacy operations. Conversational [Language] skills. Customer-oriented Pharmacy Technician bringing [Number] years of experience and strong background in [Type] pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Children's National Medical Center
Fort Washington
06.2005 - Current
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Pharmacy Technician
CVS/Pharmacy
Oxon Hill
01.2006 - 06.2008
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Implemented new [Type] and [Type] guidelines that minimized administrative errors from [Number]% to [Number]%.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Ordered medicines daily to ensure compliance with demands and needs.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Recruited, trained and guided [Number] [Job title]s which improved overall performance by [Number]%.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Processed over [Number] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Communicated instructions to patients or caregivers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Processed incoming drug orders.
- Assisted pharmacist by filling prescriptions for [Number] customers daily and responding to patient questions regarding prescription and medication-specific issues.
- Prepared bills for insurance companies.
- Counted, measured and compounded medications following standard procedures.
- Ensured proper entry and processing of patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Bachelor of Science - Nursing
Washington Adventist University
Takoma Park, MD05.2020
Skills
- HIPAA
- Patient confidentiality
- Intravenous admixture preparation
- Manual and automated medication dispensing
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- CPR certification
Timeline
Pharmacy Technician
CVS/Pharmacy
01.2006 - 06.2008
Certified Pharmacy Technician
Children's National Medical Center
06.2005 - Current
Bachelor of Science - Nursing
Washington Adventist University