Stephanie Watson-Setal
Greenacres,FL
Summary
My objective is to obtain a position in a professional work environment where my skills are valued and can benefit the organization. To excel in this field with hard work, perseverance and dedication. To succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Overview
12
12
years of professional experience
Work History
Assistant Supervisor
The Hampton Inn
01.2019 - 03.2020
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Evaluated employee performance and coached and trained to improve weak areas.
- Submitted documentation and reports to upper management
- Coordinated with day shift supervisor to balance staffing as workloads changed
- Maintained safety records and accident reports for human resources
- Trained assembly finishers and evaluated quality of work.
- Tracked department resources and expenses.
Assistant Retail Store Manager
The Dutch Pot Jamaican Restaurant
01.2018 - 01.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed strategy to increase sales and drive profits
- Reviewed sales and gross profit report to assess company efficiency
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Made hiring recommendations to increase company's productivity and profitability with quality workers
Assistant Manager
Golden Crust
01.2016 - 01.2018
- Recruit, train and supervise 12 employees..
- Manage and oversee over $100,000 weekly budgets
- Create weekly Meal Planning
- Enforce compliance with licensing, hygiene and health and safety legislation/guidelines
- Brand Promotion and Marketing
- Oversee stock levels
- Order supplies and manage logistics
- Handled customer inquiries and complaints
- Prepared and presented staffing and sales reports
- Maintain statistical and financial records
- Assessed and improved profitability
Customer Service Shift Supervisor
Ibex Global Services
01.2012 - 01.2014
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Customer Service Representative99
Sutherland Global Services
01.2008 - 01.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
Management Of Business
University of The West Indies
Kingston, Jamaica2007
Associate of Arts - Office Supervision And Management
School of Excellence
New Kingston, Jamaica2006
High School Diploma -
Edith Dalton James High School
Kingston, Jamaica2005
Skills
- Process improvements
- Team Building
- Expense tracking
- Training and mentoring
- Business Development
- Inventory oversight
- Budgeting
- Business planning
- Strategic planning
- Staff Management
Timeline
Assistant Supervisor
The Hampton Inn
01.2019 - 03.2020
Assistant Retail Store Manager
The Dutch Pot Jamaican Restaurant
01.2018 - 01.2019
Assistant Manager
Golden Crust
01.2016 - 01.2018
Customer Service Shift Supervisor
Ibex Global Services
01.2012 - 01.2014
Customer Service Representative99
Sutherland Global Services
01.2008 - 01.2011
Management Of Business
University of The West Indies
Associate of Arts - Office Supervision And Management
School of Excellence
High School Diploma -
Edith Dalton James High School
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