Stephanie Watts
Tallahassee,FL
Summary
Compassionate and detail oriented professional with experience in customer support and care coordination. Skilled at communicating clearly, resolving issues efficiently, and enhancing client experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Apalachee Center
10.2024 - Current
- Support clinical staff in implementing individualized treatment plans for patients with behavioral health needs.
- Monitor and document patient behaviors, progress, and responses to treatment.
- Provide supervision and direct support during daily activities, group sessions, and therapeutic exercises.
- Maintain accurate and confidential records in compliance with HIPAA regulations.
Personnel Services Specialist
Florida Department of Corrections
08.2022 - 10.2024
- Attention to Detail and Accuracy
- Strong Interpersonal & Communication Skills
- Utilized HR and law enforcement databases including People First, Corrections Data Center, DAVID, and FCIC/CCIC.
- Data Entry & Reporting Accuracy
- Call Center Operations / Front Desk Assistance
- Problem Solving & Complaint Resolution
- HRIS (Human Resources Information System) Management
Head Teller
The First Bank
09.2020 - 08.2022
- Team leadership and coaching
- Training and mentoring tellers
- Cash handling and balancing
- Exceptional customer service
- Attention to detail
- Problem-solving and decision-making
- Time management
Assistant Head Teller
Madison County Community Bank
02.2018 - 09.2020
- Assists in supervising and mentoring teller staff
- Provides training and guidance to new tellers
- Supports Head Teller in managing daily operations
- Delivers high-quality customer service
- Assists customers with account inquiries and transactions
- Resolves customer complaints efficiently
- Proficient in banking software systems
- Strong attention to detail
- Excellent communication and interpersonal skills
- Dependable and trustworthy
Teller
Buckeye Community Federal Credit Union
01.2016 - 02.2018
- Accurately processes deposits, withdrawals, and transfers
- Balances cash drawer and reconciles daily transactions
- Builds rapport and maintains positive customer relationships
- Educates customers about bank products and services
- Prepares reports and documentation accurately
- Adheres to regulatory requirements (BSA, AML, KYC)
- Dependable and trustworthy
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment
Education
Bachelor of Science - Criminal Justice
Saint Leo University
Madison, FLAssociate of Arts -
North Florida College
Madison, FLSkills
- Patient/Customer Service
- Active Listening & Communication
- Problem Solving & Issue Resolution
- Care Coordination & Scheduling
- EMR / CRM Systems (if applicable)
- Multi-tasking & Time Management
- Empathy and Compassion
Claims-Related Responsibilities
- Claim Investigation & Evaluation: Investigate claims, including injury and property damage, and determine liability and claim values.
- Negotiation & Settlement: Negotiate and settle claims efficiently, ensuring compliance with policies and guidelines.
- Claims Management: Process and close a minimum number of claims per month and maintain competency in claims systems.
- Customer Interaction: Communicate with customers, other parties, and providers to facilitate claims resolution.
Languages
4
Certification
CPR, HIPAA
Timeline
Behavioral Health Technician
Apalachee Center
10.2024 - Current
Personnel Services Specialist
Florida Department of Corrections
08.2022 - 10.2024
Head Teller
The First Bank
09.2020 - 08.2022
Assistant Head Teller
Madison County Community Bank
02.2018 - 09.2020
Teller
Buckeye Community Federal Credit Union
01.2016 - 02.2018
Bachelor of Science - Criminal Justice
Saint Leo University
Associate of Arts -
North Florida College