Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stephanie Wayland

Louisville,KY

Summary

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.

Reliable housekeeper dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Housekeeper

Independent Management
04.2009 - Current
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Customer Service Representative

Spirit Halloween Store
08.2023 - 11.2023
  • Enhanced customer satisfaction by consistently providing friendly and efficient service.
  • Resolved customer complaints professionally, ensuring a positive resolution for both parties.
  • Boosted team productivity by efficiently managing the flow of customers and assisting with various tasks as needed.
  • Collaborated with fellow team members to achieve storewide goals and maintain a high level of customer service.
  • Maintained accurate inventory levels by conducting regular stock checks and updating records accordingly.

Office Manager

Ann Sawyer
03.2008 - 04.2019
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma -

Southern High School
Louisville, KY
05.2007

Skills

  • Laundry Management
  • Residential Cleaning
  • Restroom Detailing
  • Guest Relations
  • Customer Service
  • Supply Inventory Management
  • Chemical Handling
  • Budget Control
  • Upholstery Cleaning
  • Deep Cleaning Protocols

Affiliations

  • Repurpose Furniture, sewing

Timeline

Customer Service Representative

Spirit Halloween Store
08.2023 - 11.2023

Housekeeper

Independent Management
04.2009 - Current

Office Manager

Ann Sawyer
03.2008 - 04.2019

High School Diploma -

Southern High School

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Stephanie Wayland