Stephanie Waziri
San Pablo
Summary
Detail-oriented Administration and Office Manager with over 13 years of experience dedicated to enhancing operational efficiency and streamlining processes. Expertise in team management, regulatory compliance, and leveraging advanced technological tools such as SharePoint and Microsoft Office to elevate customer satisfaction. A strong commitment to innovation and staff development complements a proven track record of driving operational improvements across diverse environments. Recognized for exceptional leadership in financial, personnel, and clerical management, consistently delivering reliable support while fostering collaboration among cross-functional teams to achieve service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administration Office Manager & Customer Relations Services
Hicks & Associates LLC
04.2018 - 10.2025
- Implemented a digital filing system, improving document access
- Introduced inventory management system, reducing discrepancies
- Transitioned to digital communication, enhancing team collaboration
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Trained team members on new hotel services and products to support promotional efforts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Operations Manager
Jules Cafe
07.2015 - 07.2017
- Analyzed customer feedback, implementing improvements to service
- Managed financial records, ensuring fiscal transparency and compliance
- Cultivated a positive team culture through mentorship, boosting productivity
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Office Administrative Assistant
Bill Wilson Center
11.2008 - 06.2015
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Monitored office supplies by checking inventory and placing orders.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Professional Certification - Clinical Therapy
De Anza College
Cupertino, CA11.2014
Associate - Studio Art
De Anza College
Cupertino, CA05.2014
High School Diploma - undefined
Santa Clara High School
Santa Clara, CA06.2009
Associate of Science - Psychology
De Anza College
Cupertino, CA05-2014
Skills
- Budget Management
- Strategic Planning
- Office Administration
- Staff Development
- Workflow Optimization
- Leadership
- Communication
- Team Management
- Problem Solving
- Vendor engagement
- Billing
- Bookkeeping
- Staff hiring
- Account reconciliation
- Scheduling and calendar management
- Team supervision
- Database administration
- Proposal writing
- Report preparation
- Conflict management
- Travel coordination
- Compliance monitoring
- Customer relations
- Customer service
- Technical support
- Information protection
- Organizational skills
- Performance improvement
- Clerical support
- Contract administration
- Financial tracking
- Scheduling
- Mail handling
- Clear oral/written communication
- Data entry
- Report writing
- Policy and procedure modification
- Supply management
- Administrative support
- Strategic planning
- Training and coaching
- Data retrieval systems
- Scheduling coordination
- Facility management
- Office administration
- Inventory control
- Document management
- Operations management
- Office management
- Relationship building
Certification
- LPC - Licensed Professional Counselor
Timeline
Administration Office Manager & Customer Relations Services
Hicks & Associates LLC
04.2018 - 10.2025
Operations Manager
Jules Cafe
07.2015 - 07.2017
Office Administrative Assistant
Bill Wilson Center
11.2008 - 06.2015
Associate - Studio Art
De Anza College
High School Diploma - undefined
Santa Clara High School
Professional Certification - Clinical Therapy
De Anza College
Associate of Science - Psychology
De Anza College