STEPHANIE WEAVER
Snellville,GA
Summary
Review and gather necessary information from customers to initiate the claim and explain the policy coverage and the appropriate course of action. Focused Enterprise Account Executive with expertise nurturing client relationships and negotiating claim contracts. Offering outstanding persuasion and presentation skills. Customer-oriented with more than ten years of managing lucrative accounts.
Overview
16
16
years of professional experience
Work History
Enterprise Claims Account Manager
Coyote Logistics, Subsidiary of UPS
01.2013 - Current
- Maintain claims portfolio of $25M of open receivables
- Review disputed invoices due to claims
- Review all supporting documents for open claims, submit approved claims for payment and or credits
- Promptly follow up with claimants and attorneys to ensure claims are settle in appropriate manner
- Investigate nature of damage being claimed
- Create reports detailing events and damage related to claim
- Negotiate claim settlements with claimants and their legal team
- Submit approved claims for payments and/or credits to be issued back to accounts
- Maintain close working relationship with sales, billing, and operations teams to ensure proper billing and pricing of invoices
- Perform reconciliation of misapplied payments to match remittance submitted by customers with deductions due to open claims
- Re-bill drivers for paid or credited claims
- Develop creative solutions to meet individual client needs
- Ask appropriate questions to identify prospects' needs and pinpoint solutions for best fit
- Work with service and project management departments to provide total support to clients.
Credit and Collections Analyst III
John Deere Landscapes
01.2008 - 01.2013
- Performed credit and collections for large complex customer accounts, including telephone collections, account authorization and account management
- Worked closely with sales team to ensure product is shipped on time
- Negotiated workable arrangements with customers to ensure timely shipments
- Collected large and complex past due accounts utilizing available technology and negotiating payment plans with past due customers
- Evaluated financial statements and other customer information and authorizes establishment of credit within company guidelines
- Reviewed status of complex accounts and authorizes additional sales to e customer
- Managed assigned accounts to maintain low levels delinquency
- Assisted customers with resolution for misapplied payments and refer problem accounts to supervisors
- Reviewed credit bureaus reports and payment history to determine customers’ ability to meet payment obligations
- Provided ongoing work direction credit and collections analysts and/or manage specialty credit process such as liens, litigation and/or maintaining business relationships.
- Decreased DSO to less than 1%
- Increased sales by 10% each quarter.
Education
Studied Business Management
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- TECHNICAL SUMMARY
- Strong working knowledge of Windows, Microsoft Office, Excel (Pivot Tables & V-Look-ups), PowerPoint, Access, Crystal Reporting, SAP, GP and Windows Outlook
- Personnel Management
- Claims Auditing
- Accounts receivable
- High risk account reviews
Timeline
Enterprise Claims Account Manager
Coyote Logistics, Subsidiary of UPS
01.2013 - Current
Credit and Collections Analyst III
John Deere Landscapes
01.2008 - 01.2013
Studied Business Management
Florida Agricultural And Mechanical University
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