Experienced in overseeing residential treatment facilities and ensuring operational excellence. Skilled at resolving participant grievances and tracking departmental trends to facilitate quality improvement. Utilizes strong organizational skills to maintain efficient workflows, with knowledge of conflict resolution and team collaboration to achieve smooth operations and positive participant experiences.
Overview
23
23
years of professional experience
Work History
Assistant Licensed Residential Director
New Narrative
11.2019 - 06.2025
Led residential programs, ensuring compliance with regulatory standards and enhancing service delivery.
Developed training initiatives, mentoring staff to improve performance and operational efficiency.
Implemented strategic planning processes, aligning team goals with organizational objectives.
Coordinated community outreach efforts, fostering partnerships to enhance resident engagement and support services.
Evaluated program effectiveness, utilizing feedback to inform continuous improvement strategies.
Facilitated conflict resolution among residents and staff, promoting a harmonious treatment environment.
Analyzed data trends to drive decision-making and enhance overall program outcomes.
Maintained a positive reputation with outside stakeholders by maintaining a high standard for treatment and ensuring compliance with state regulations.
Established open lines of communication with regulatory agencies, ensuring timely reporting of any incidents or concerns related to the facility''s operation.
Promoted a culture of continuous improvement, encouraging staff to pursue professional development opportunities and stay current on industry best practices.
Developed, implemented and monitored residential policies and procedures.
Provided swift and knowledgeable emergency support for residential staff.
Resolved grievances and complaints by collaborating with participants.
Residential Administrator
Luke Dorf, Inc./New Narrative
07.2014 - 11.2022
Hired, trained, and supervised, staff for multiple residential treatment sites ensuring adequate coverage 24 hrs/day
Managed residential program operations, ensuring compliance with regulatory standards and best practices
Responsible for screening referrals for potential residents, facility entry, residential treatment, and service conclusion of residents for multiple Residential Treatment Facilities and Residential Treatment Homes
Maintained program records, personnel records, and resident records in compliance with applicable OAR’s. Assured continuous facility compliance with OARs.
Coordination with clinical staff, physicians, pharmacy, guardians, outside institutions, residents’ families, and others as needed to ensure proper provision of services
Oversaw budgeting processes, optimizing resource allocation for improved service delivery
Established strong rapport with local law enforcement agencies; promoting safety and security within our residential community
Residential Counselor
Luke Dorf, Inc.
11.2012 - 07.2014
Supported participants working toward independence with ADLs and their individual treatment goals
Daily skills training with participants
Accurate medication administration
Timely, accurate, and detailed documentation
Communication with other residential staff, clinical staff, physicians, pharmacy, guardians, outside institutions and stakeholders, and clients’ families as needed to ensure proper provision of services
Facilitated group sessions, enhancing communication and interpersonal skills among participants
Supported development of individualized care plans for residents to work toward optimal independence
Implemented crisis intervention strategies, ensuring safety and stability in residential environment
Sundown Pub
01.2010 - 01.2012
Menu and recipe development
Bookkeeping
Product inventory and ordering
Supervision of up to 10 service staff
Server
Space Room Lounge
01.2005 - 01.2006
Cocktail and food service
Instructor
Schools Uniting Neighborhoods
01.2004 - 01.2005
Taught after school enrichment classes for grades 1-5
Special Education Para-educator, Title I Literacy Instructor, Assistant Librarian
Portland Public Schools
01.2002 - 01.2005
Observed, evaluated and maintained individual education plans for students in the special education program
Tutored students for grade-level skill mastery
Literacy instructor for individual students and groups
Organized and implemented school-wide (grades K-5) enrichment program
Education
AAS - Paralegal
Texas State Technical College
BS - Sociology
Portland State University
BS - Psychology
Portland State University
Timeline
Assistant Licensed Residential Director
New Narrative
11.2019 - 06.2025
Residential Administrator
Luke Dorf, Inc./New Narrative
07.2014 - 11.2022
Residential Counselor
Luke Dorf, Inc.
11.2012 - 07.2014
Sundown Pub
01.2010 - 01.2012
Server
Space Room Lounge
01.2005 - 01.2006
Instructor
Schools Uniting Neighborhoods
01.2004 - 01.2005
Special Education Para-educator, Title I Literacy Instructor, Assistant Librarian