Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Stephanie webb

Customer service coordinator
Youngstown,Ohio
Stephanie webb

Summary

My professional career is strongly influenced by my commitment to understanding and applying my knowledge to any task I undertake. This particular role serves as my foundation for professional success.

Overview

25
years of professional experience

Work History

Classic Optical Laboratories

Customer Service Coordinator
12.2021 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Leveraged strong optical knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Dragon's Palace

Restaurant Manager
04.2019 - 09.2019

Job overview

  • Promoting and marketing business
  • Overseeing stock levels
  • Ensuring staff compliance with health and safety guidelines

Teasin

Bar Manager
12.1999 - 08.2009

Job overview

  • Served customers, took orders
  • Satisfied patrons request in timely manner
  • Kept professional
  • Assisted with tidying of tables and keeping area neat
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.

Education

Kent State University
Kent, OH

GED
07-2030

Skills

  • Excellent attendance and punctuality
  • Team player
  • Independent work
  • Safety procedures
  • Organizational skills
  • Productivity maintenance
  • Flexibility
  • Attention to detail

Timeline

Customer Service Coordinator

Classic Optical Laboratories
12.2021 - Current

Restaurant Manager

Dragon's Palace
04.2019 - 09.2019

Bar Manager

Teasin
12.1999 - 08.2009

Kent State University

GED
Stephanie webbCustomer service coordinator