Hi, I’m
Stephanie webb
Customer service coordinator
Youngstown,Ohio
Summary
My professional career is strongly influenced by my commitment to understanding and applying my knowledge to any task I undertake. This particular role serves as my foundation for professional success.
Overview
25
years of professional experience
Work History
Classic Optical Laboratories
Customer Service Coordinator
12.2021 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Leveraged strong optical knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Dragon's Palace
Restaurant Manager
04.2019 - 09.2019
Job overview
- Promoting and marketing business
- Overseeing stock levels
- Ensuring staff compliance with health and safety guidelines
Teasin
Bar Manager
12.1999 - 08.2009
Job overview
- Served customers, took orders
- Satisfied patrons request in timely manner
- Kept professional
- Assisted with tidying of tables and keeping area neat
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Education
Kent State UniversityKent, OH
GED
07-2030
Skills
- Excellent attendance and punctuality
- Team player
- Independent work
- Safety procedures
- Organizational skills
- Productivity maintenance
- Flexibility
- Attention to detail
Timeline
Customer Service Coordinator
Classic Optical Laboratories
12.2021 - Current
Restaurant Manager
Dragon's Palace
04.2019 - 09.2019
Bar Manager
Teasin
12.1999 - 08.2009
Kent State University
GED
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