My professional career is strongly influenced by my commitment to understanding and applying my knowledge to any task I undertake. This particular role serves as my foundation for professional success.
Overview
25
years of professional experience
Work History
Classic Optical Laboratories
Customer Service Coordinator
12.2021 - Current
Job overview
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer needs through competent customer service and prompt problem-solving.
Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Leveraged strong optical knowledge to educate customers about available options and assist them in making informed purchasing decisions.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Dragon's Palace
Restaurant Manager
04.2019 - 09.2019
Job overview
Promoting and marketing business
Overseeing stock levels
Ensuring staff compliance with health and safety guidelines
Teasin
Bar Manager
12.1999 - 08.2009
Job overview
Served customers, took orders
Satisfied patrons request in timely manner
Kept professional
Assisted with tidying of tables and keeping area neat
Closed out cash register and prepared cashier report at close of business.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Education
Kent State University
Kent, OH
GED
07-2030
Skills
Excellent attendance and punctuality
Team player
Independent work
Safety procedures
Organizational skills
Productivity maintenance
Flexibility
Attention to detail
Timeline
Customer Service Coordinator
Classic Optical Laboratories
12.2021 - Current
Restaurant Manager
Dragon's Palace
04.2019 - 09.2019
Bar Manager
Teasin
12.1999 - 08.2009
Kent State University
GED
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