Summary
Work History
Education
Skills
Timeline
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Stephanie M. Webster

Summary

Highly motivated, dedicated, and resourceful. A flexible and reliable team player with excellent analytical, problem-solving, organizational, and communication skills. Proven ability to handle challenging assignments, meet deadlines, adapt to change, and work with minimal supervision. Qualifications include

Work History

Customer Service

  • Provided quality solutions for up to 20 customers a day on issues including billing, connectivity, technical issues and more
  • Provided clients with information and referral on various products and services available
  • Assisted clients through upgrades, purchases
  • Informed clients on billings including terminology, the breakdown of costs, and ways on saving and budgeting money

Technical Support

  • Troubleshot and repaired client devices including mobile phones, internet devices, network extenders and accessories
  • Evaluated over 1000 customer accounts regarding billing, usage of services, and qualifications
  • Assessed client’s technical issues through in-person or over the phone and provided appropriate solutions
  • Performed quality checks involving network issues, device performance, and software malfunctions
  • Teaching
  • Facilitated Math, Science, English and Social Study lessons to an average of 26 students, 5 classrooms a day
  • Mentored over 100 students in homework in multiple subjects including 7th and 8th grade level Math
  • Provided support, motivation, and coping skills for students as well as conflict resolution between staff and students
  • Provided supervision of up to 26 students and
  • Implemented lesson plans that follow proper policies and procedures
  • Team Work
  • Collaborated with a team of 10 representatives in providing quality services and solutions to clients on a day to day basis
  • Worked with other departments daily on providing solutions and diagnostics
  • Boost team morale by facilitating team building activities such as friendly competitions and after work festivities
  • Motivating other team representatives by being a positive role model and providing direct support, compliments, and positive feedback

Substitute Teacher

West Helena School
West Helena, AR

Customer Representative

Verizon Wireless
Charleston, SC

Cashier/Cook Taco

Bell
Magnolia, AR

Tutor Eliza Miller Jr

West Helena, AR

Education

Bachelor’s Degree - Social Work

Southern Arkansas University

Associate’s Degree - Behavioral Health

Phillip’s Community College of the University of Arkansas

Skills

  • Systems Administration Complex Problem Solving Attention to Detail
  • Material Resources Management Troubleshooting/Repair Proficient in Microsoft
  • Proficient Communicator Instruction/Training Typing Speed: 55/wpm

Timeline

Customer Service

Technical Support

Substitute Teacher

West Helena School

Customer Representative

Verizon Wireless

Cashier/Cook Taco

Bell

Tutor Eliza Miller Jr

Bachelor’s Degree - Social Work

Southern Arkansas University

Associate’s Degree - Behavioral Health

Phillip’s Community College of the University of Arkansas

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Stephanie M. Webster