Stephanie Webster
Summary
Current homemaker due to devoting time to my family, looking to get back into the work world!
Dynamic Area Manager at U.S. Lawshield with a proven track record in operational efficiency and team leadership. Expert in building professional relationships and implementing strategic action plans, consistently exceeding company goals. Recognized for enhancing customer service and fostering a collaborative work environment, driving performance improvements across multiple locations.
Overview
8
8
years of professional experience
Work History
Area Manager
U.S. Lawshield
04.2016 - 10.2019
- Assisted in implementing operational standards to enhance efficiency and safety protocols.
- Supported team members in daily task execution, ensuring smooth workflow across multiple locations.
- Participated in training sessions to develop skills in customer relationship management tools.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Waitress Trainer
Mi Pueblo Restaurant
06.2014 - 04.2016
- Trained new waitstaff on customer service standards and menu knowledge.
- Developed training materials to enhance onboarding processes for new hires.
- Assisted in creating a positive dining environment through effective team communication.
- Conducted performance evaluations to provide constructive feedback to trainees.
- Mentored junior waitstaff, fostering professional growth and teamwork skills.
Assistant Manager
Express Mart
11.2013 - 07.2014
- Oversaw inventory management systems, optimizing stock levels and reducing waste through strategic planning.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Waitress Trainer
Crazy Jose's
05.2011 - 10.2013
- Implemented best practices for order accuracy and timely service delivery.
- Coordinated with management to identify training needs and areas for improvement.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
Education
No Degree - Nursing
Lamar Institute of Technology
Beaumont, TXHigh School Diploma -
Kountze High School
Kountze, TX05-2013
Skills
- Team leadership
- Operational efficiency management
- Building professional relationships
- Strategic team collaboration
- Goal setting and evaluation
- Proactive sales mindset
- Process improvement
- Customer service
- Attention to detail
- Policies and procedures
- Strategic action plans
- Client engagement strategies
Timeline
Area Manager
U.S. Lawshield
04.2016 - 10.2019
Waitress Trainer
Mi Pueblo Restaurant
06.2014 - 04.2016
Assistant Manager
Express Mart
11.2013 - 07.2014
Waitress Trainer
Crazy Jose's
05.2011 - 10.2013
No Degree - Nursing
Lamar Institute of Technology
High School Diploma -
Kountze High School
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