Stephanie Webster
Norton,MA
Summary
Goal-oriented college graduate with strong background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Possesses strong problem-solving skills, readiness to learn, and excellent communication stills. Always brings a positive attitude and demonstrates commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
E-Commerce Seller
Self Employed
10.2017 - Current
- Built profitable, independent reselling business over 7 years, utilizing eBay and Poshmark to maximize sales opportunities.
- Sold over 1,500 items demonstrating consistent revenue growth.
- Maintained a 5-star customer satisfaction rating.
- Forecasted trends, managed inventory, fulfilled orders, captured product photography, and provided customer service to enhance buyer experience.
- Proficient in using analytics tools to track sales performance and adjust sourcing and pricing strategies accordingly.
Order Fulfillment Associate
Tough Cookies
Stoughton, Massachusetts
09.2025 - 01.2026
- Picked customer orders, reviewing carefully for correct quantity and type of product to eliminate errors.
- Managed multiple orders simultaneously, ensuring timely fulfillment to meet employer and customer expectations.
- Troubleshot technical difficulties in order fulfillment process, enhancing overall operational efficiency.
Customer Assistance Representative (Remote)
Teleperformance
09.2020 - 07.2021
- Worked under General Motors campaign.
- Handled high volume of inbound and outbound calls, emails, and live chats, ensuring professional and efficient customer interactions.
- Utilized CRM tools and internal systems to document interactions, troubleshoot technical issues, and escalate cases as needed.
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Comfortable working independently, managing time effectively, and adapting quickly.
Event Planning/Set-Up Staff
Colorado State University
08.2016 - 10.2017
- Coordinated logistics for venue selection, catering, floor plans, and setup timelines to align with client expectations
- Addressed last minute changes or requests to maintain client satisfaction and ensure successful event execution
- Set up AV equipment and arranged seating to support event requirements
- Provided on-site support during University events to ensure smooth event flow
Education
Bachelor of Science - Business Administration
University of Massachusetts
Lowell02-2025
Skills
- Data Analysis (Tableau and Python)
- Customer Service
- Proficient in Microsoft Office
- Attention to Detail
- Written and Verbal Communication
Timeline
Order Fulfillment Associate
Tough Cookies
09.2025 - 01.2026
Customer Assistance Representative (Remote)
Teleperformance
09.2020 - 07.2021
E-Commerce Seller
Self Employed
10.2017 - Current
Event Planning/Set-Up Staff
Colorado State University
08.2016 - 10.2017
Bachelor of Science - Business Administration
University of Massachusetts