Stephanie Weddle
St. Louis,MO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PCA
BioPlus Specialty Pharmacy
St. Louis, MO
11.2023 - Current
- Processed prescriptions for accuracy prior to filling them.
- Developed promotional materials for pharmacy services offered by the organization.
- Facilitated communication between pharmacists and healthcare providers on behalf of patients when necessary.
- Adhered to applicable laws and regulations governing the pharmacy care industry.
- Assisted with patient inquiries regarding their medications, insurance coverage, and payment options.
- Participated in community outreach programs related to health education and awareness about proper medication use.
- Provided excellent customer service to patients and healthcare professionals in a timely manner.
- Ensured compliance with HIPAA regulations regarding the handling of confidential patient information.
- Managed incoming calls from customers, pharmacies, and other medical personnel.
- Responded promptly to customer inquiries via phone and email.
- Provided support to pharmacists by reviewing refill requests for accuracy before they are filled.
- Resolved any customer complaints or issues that arose during the process of filling prescriptions.
- Performed filing, copying, faxing and other clerical tasks.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
Customer Service Representative
Ability-GO
Remote
11.2022 - Current
- Resolved customer issues, worked in the inbound call center, and assisted customers via live chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
- Monitored chat queues for incoming requests from customers requiring assistance.
Customer Service Representative
TeleNetwork
San Antonio, TX
03.2021 - 09.2021
- Assisted customers with a warm and professional attitude, Processed unemployment claims, Assisted customers with questions, Work from home, 6 month work assignment, Pay attention to detail on each individuals account
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Calculated weekly benefit amounts according to established guidelines.
- Assessed client information and prepared unemployment claims forms.
- Monitored progress of pending cases in order to ensure timely resolution.
- Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
- Reviewed and verified accuracy of submitted documents.
Driver
CTA
Cape Girardeau, MO
07.2018 - 08.2020
- Drove over 1000 miles per week, Picked up and delivered individuals to and from appointments, Loaded and unloaded wheelchair passengers.
Clerk
United States Postal Service
St. Louis, MO
10.2017 - 01.2018
- Scanned and filed forms, reports, correspondence and receipts, Retrieved requested files and delivered to appropriate personnel, Entered information into computer databases, Updated daily logs for tracking file movements, Reviewed files to check for complete and accurate information, Destroyed files and materials upon request, Contacted staff and customers to retrieve files, Gained advanced knowledge of how to distribute mail to appropriate carriers.
Pharmacy Technician
Express Scripts
St. Louis, MO
07.2016 - 09.2017
- Addressed numerous website inquiries per day, converting several into renewal customers, Successfully interacted with customers and retail buyers to expedite orders, Managed quality communication, customer support and product representation for each client, Resolved product/policy issues and shared benefits of new technology, Scheduled and directed staff in daily work assignments to maximize productivity.
Mcdonalds
10.2015 - 07.2016
- Assigned tasks to staff members and monitored their performance.
- Handled closing procedures including counting money in drawers at end of shift.
- Created weekly reports regarding sales figures, labor costs and other expenses related to the restaurant's operations.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Resolved customer complaints in a timely manner.
- Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
- Resolved customer complaints quickly and professionally to maintain high levels of satisfaction.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
Customer Support Representative
United Health Group
Maryland Heights, MO
03.2014 - 09.2015
- Build relationships with providers and internal contacts, Take time to understand the challenges faced by the Provider specific to administration simplification, Demonstrate an expert understanding of claims processes and can work through problems to find a solution, answering questions for providers concerning patient benefits and coverage
Customer Service Representative
Convergys Corp
Arnold, MO
07.2013 - 02.2014
- Answering 60 to 100 calls a day per shift, accessing customer accounts, surfing many different sites on internet, switchboard operations, 10-key operations, Listen attentively to customer needs and concerns, meet customer requirements through first contact resolution, 100% quality, employee of the month, Addressed and resolved customer product complaints empathetically and professionally, Defused volatile customer situations calmly and courteously, Accurately documented, researched and resolved customer service issues, Resolved service, pricing and technical problems for customers by asking clear and specific questions, Managed high call volume with tact and professionalism, Acted professionally and patiently when addressing negative customer feedback, Met or exceeded service and quality standards every review period, Resolved customer issues in a clear, courteous and straightforward manner, Demonstrated professionalism and courtesy with customers at all times, Identified and solved technical issues with a variety of diagnostic tools, Created cases and claims for damaged, lost or displaced packages, Conducted research to address customer concerns, Researched, troubleshot and resolved complex problems independently, Worked closely with team members to meet or exceed all customer service requirements.
Customer Service Representative
Acco Brands
Booneville, MS
06.2012 - 12.2013
- Answering 40-130 calls per day, handling inbound phone calls from customers with GBC, responding to customers with inquiries and requests via fax, email, phone call, setting up new customer accounts and responding back within 48 hrs, filing, 10- key, switchboard, surfing many different sites at once, Effectively managed a high-volume of inbound and outbound customer calls, Addressed and resolved customer product complaints empathetically and professionally, Gathered and verified all required customer information for tracking purposes, Defused volatile customer situations calmly and courteously, Accurately documented, researched and resolved customer service issues, Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment, Resolved service, pricing and technical problems for customers by asking clear and specific questions, Acted professionally and patiently when addressing negative customer feedback, Compiled and accurately entered electronic data, Activated accounts for clients interested in new services.
Patient Advocate
Apria Health Center
St. Louis, MO
11.2009 - 01.2011
- Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits, work to research and resolve problems in a timely manner, assist members in understanding and maximizing the use of their pharmacy distribution program, Use computerized system to gather information and respond to questions, handle inbound and outbound member, provider and physician calls, work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.Switchboard, 10-key.
Education
Associate of Applied Science - Information Technology
University of Phoenix
Tempe, AZ02-2025
Skills
- Data Entry
- Customer Service
- Filing
- Inventory Clerk
- Excel
- Microsoft Word
- Google Docs
- Microsoft Excel
- Office Experience
- Microsoft Outlook
- Medical Terminology
- Insurance Verification
- Pharmacy Technician Experience
- Phone etiquette
- ICD-10
- Typing
- English
- Microsoft Powerpoint
- 10 Key Data Entry
- Supervising experience
- Training & development
- Pricing
- Load & unload
- Research
- Driving
- Databases
- Operations management
- Scheduling and budgeting
- Identifying and resolving common customer issues
- Order processing
- Time management
- Excellent communication skills
- Computer-savvy
- Strong problem solver
- Customer service-oriented
- Staff training
- Supervision and training
- Compassionate Care
- HIPAA Compliance
- Emotional Support
- Mobility Assistance
Certification
- Pharmacy Technician, 05/2017, 05/2018
- Driver's license
- National Pharmacy Technician Certification (PTCB)
Additional Information
14 years experience in a customer service setting, MS Windows proficient, phone skills and communication skills, able to handle challenging customers in a professional manner, Creative problem solver, adapt to any work environment, Quick learner, problem solver, Microsoft Office, Internet, Excel, and Powerpoint, Medical terminology, knowledge of ICD-10, data entry, Switchboard operations, filing skills, retrieve accounts, customer skilled in call center operations, dependable, loyal, honest, Multi-line phone operation proficiency, scanning, faxing, email, 10-key proficiency Strong problem solving aptitude Order processing Time management Excellent communication skills Computer-savvy Strong problem solver Customer service-oriented Operations management Staff training Supervision and training
Assessments
- Office manager, Proficient, 09/2020
- Customer service, Proficient, 05/2020
Timeline
PCA
BioPlus Specialty Pharmacy
11.2023 - Current
Customer Service Representative
Ability-GO
11.2022 - Current
Customer Service Representative
TeleNetwork
03.2021 - 09.2021
Driver
CTA
07.2018 - 08.2020
Clerk
United States Postal Service
10.2017 - 01.2018
Pharmacy Technician
Express Scripts
07.2016 - 09.2017
Mcdonalds
10.2015 - 07.2016
Customer Support Representative
United Health Group
03.2014 - 09.2015
Customer Service Representative
Convergys Corp
07.2013 - 02.2014
Customer Service Representative
Acco Brands
06.2012 - 12.2013
Patient Advocate
Apria Health Center
11.2009 - 01.2011
Associate of Applied Science - Information Technology
University of Phoenix