Stephanie Wells
Washington,DC
Overview
12
12
years of professional experience
Work History
Lead Sales Associate
Eastern National National Park
Washington, DC
02.2022 - Current
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Identified opportunities for process improvement and recommended changes as needed.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Maintained neatness and cleanliness throughout the store environment.
- Checked store shelves and restocked products from inventory in back room.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Cross-trained on different positions to best support team during peak periods.
- Provided leadership and direction to motivate department associates.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Familiarized self with new products and services to engage with customers about features and benefits.
Cashier
McDonald's
Fort Washington, MD
02.2022 - 11.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Assistant Bar Manager
American Legion Post 196
District Heights, MD
04.2012 - 05.2021
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
- Ensured compliance with local health department regulations regarding food sanitation practices and alcohol serving laws.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
- Monitored cash register transactions to ensure accuracy of payments received from customers.
- Assisted with developing marketing strategies to promote bar services within the community.
- Provided guidance and direction to bartenders when necessary in order to maintain quality of service provided by employees.
Education
High School Diploma -
Forestville High School
Forestville, MD06-1998
Skills
- Product Knowledge Expertise
- Staff Supervision
- Customer Service
- Relationship Building
- Lead Generation
- Retail Store Operations
- Inventory and Stocking
- Team Leadership
- Cash Handling Accuracy
- Pricing and Labeling
- MS Office Applications
- Tactful conflict resolution
- Cash Handling
- Customer Needs Assessment
- Goal-Oriented
- Customer care
Timeline
Lead Sales Associate
Eastern National National Park
02.2022 - Current
Cashier
McDonald's
02.2022 - 11.2022
Assistant Bar Manager
American Legion Post 196
04.2012 - 05.2021
High School Diploma -
Forestville High School
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