Stephanie Wells
Milwaukee,WI
Summary
Compassionate healthcare professional with expertise in direct patient care and administrative support. Proven ability to collaborate with interdisciplinary teams, ensuring efficient patient flow while maintaining compliance with HIPAA regulations. Recognized for delivering accurate documentation and compassionate patient interactions in dynamic environments.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Certified Nursing Assistant (CNA) / Patient Care Technician (PCT)
Columbia St. Mary’s Hospital
Milwaukee, WI
04.2025 - 07.2026
- Provide direct patient care including ADLs, vital signs, mobility assistance, and comfort measures in an acute care setting.
- Support nursing staff by monitoring patient status and promptly reporting changes.
- Maintain accurate documentation in the EHR while following HIPAA and hospital policies.
- Assist with admissions, transfers, and discharges to support efficient patient flow.
- Collaborate with interdisciplinary teams to promote safe, high-quality care.
Financial Counselor
Froedtert Hospital
Wauwatosa, WI
12.2022 - 01.2024
- Assisted patients with government program applications and financial assistance.
- Completed insurance verification, estimates, and deposit collection.
- Provided clear, compassionate guidance during stressful financial discussions.
Certified Nursing Assistant (CNA)
Lutheran Home
Wauwatosa, WI
06.2021 - 09.2023
- Assisted residents with ADLs including bathing, feeding, grooming, and toileting.
- Supported mobility needs: transfers, repositioning, wheelchair assistance.
- Provided dementia-appropriate care and maintained a safe environment.
- Ensured comfort, dignity, and timely communication with nursing staff.
Collection Analyst
Brookdale Senior Living
Milwaukee, WI
03.2021 - 11.2022
- Resolved account inquiries and coordinated payment plans.
- Supported communities across multiple states.
CBRF Caregiver
Mary’s Comfort Living
Milwaukee, WI
01.2020 - 04.2021
- Provided companionship, medication reminders, and basic care support.
- Assisted with meal prep and light housekeeping for residents.
Patient Access Representative
Milwaukee Health Services, Inc
Milwaukee, WI
03.2020 - 03.2021
- Scheduled diagnostic and medical appointments; managed patient intake.
- Verified insurance, completed case histories, and processed documentation.
- Delivered professional front-desk support and patient communication.
Cash Application Analyst I
Advocate Aurora Health Care
Milwaukee, WI
06.2012 - 11.2019
- Posted payments, resolved discrepancies, and reduced AR through follow-up.
Follow-Up Specialist / Collections Roles
Aurora Health Care
01.2001 - 01.2012
- Managed insurance claims, payment plans, and account resolution.
- Ensured compliance with billing policies and procedures.
Education
Bachelor of Science - Nursing
Chamberlain University
08-2028
Skills
- Patient Care & ADLs
- Vital Signs & Mobility Assistance
- Dementia & Long-Term Care Support
- HIPAA & Healthcare Compliance
- Medical Terminology
- Insurance Verification & Financial Counseling
- Electronic Health Record Systems
- Customer Service & Communication
Certification
Basic Life Support (BLS), American Heart Association, Current
Timeline
Certified Nursing Assistant (CNA) / Patient Care Technician (PCT)
Columbia St. Mary’s Hospital
04.2025 - 07.2026
Financial Counselor
Froedtert Hospital
12.2022 - 01.2024
Certified Nursing Assistant (CNA)
Lutheran Home
06.2021 - 09.2023
Collection Analyst
Brookdale Senior Living
03.2021 - 11.2022
Patient Access Representative
Milwaukee Health Services, Inc
03.2020 - 03.2021
CBRF Caregiver
Mary’s Comfort Living
01.2020 - 04.2021
Cash Application Analyst I
Advocate Aurora Health Care
06.2012 - 11.2019
Follow-Up Specialist / Collections Roles
Aurora Health Care
01.2001 - 01.2012
Bachelor of Science - Nursing
Chamberlain University