Stephanie Wenrich
Cookeville,TN
Summary
Highly motivated employee with desire to take on new challenges. Excellent written and verbal communication skills. Experience with training, auditing, and administrative office duties.
Overview
25
25
years of professional experience
Work History
SALES SUPPORT & CUSTOMER SERVICE MANAGER
FOX CHAPEL PUBLISHING
Mount Joy, PA
02.2018 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments to bring accounts current.
- Evaluated and authenticated returns, exchanges and voids.
- Delegated work to staff, setting priorities and goals.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Handled sensitive and confidential employee information with complete discretion.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Coordinated with department heads to ensure compliance with corporate policies and procedures.
BILLING REPRESENTATIVE
PENN STATE HEALTH
Lancaster, PA
04.2014 - 02.2018
- Analyzed and verified accuracy of payments received from insurance companies, patients, and other third-party payers.
- Monitored electronic remittance advice transactions from insurance companies daily.
- Provided support with special projects as requested by management team.
- Assisted with month end closing processes including invoice reconciliation and account analysis.
- Processed daily mail batches containing patient payments to ensure timely posting of payments.
- Reviewed EOBs to identify denied claims or incorrect payer information prior to payment posting.
- Ensured compliance with HIPAA regulations related to confidentiality of patient health information.
CUSTOMER SERVICE MANAGER
LAMTECH INC
Ephrata, PA
10.1998 - 03.2011
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Monitored phone calls to provide feedback and coaching.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Evaluated and authenticated returns, exchanges and voids.
- Conducted research and reviewed findings to solve customer issues.
Education
DIPLOMA, Business Courses -
COCALICO HIGH SCHOOL
06.1990
Skills
- New Hire Training
- Superior Computer Skills
- Meticulous Attention to Detail
- Administrative Support
- Excellent Time Management Skills
- Training & Development
Timeline
SALES SUPPORT & CUSTOMER SERVICE MANAGER
FOX CHAPEL PUBLISHING
02.2018 - Current
BILLING REPRESENTATIVE
PENN STATE HEALTH
04.2014 - 02.2018
CUSTOMER SERVICE MANAGER
LAMTECH INC
10.1998 - 03.2011
DIPLOMA, Business Courses -
COCALICO HIGH SCHOOL
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