Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Stephanie Wertz

Millerstown,PA

Summary

Results-driven Services Manager known for exceptional productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Warehouse Services Manager

Boxzooka
Middletown, PA
04.2022 - Current
  • Analyzed performance metrics to identify trends and recommend process improvements.
  • Reviewed incoming requests from customers, assigned tasks accordingly, and tracked progress until completion.
  • Analyzed Labor to Revenue per client weekly while identifying gaps in employee time management and SLA compliance, honed in on improvement opportunities.
  • Ensured smooth operation of facility by effectively managing all tasks.
  • Created supervisor training program.
  • Oversaw safety measures, maintenance of PIT equipment and their repairs.
  • Managed employee performance and resolved any employee escalations.

Area Manager

Nordstrom
Elizabethtown, PA
12.2020 - 03.2022
  • Daily management of companies' return workload, including store returns and E-commerce returns.
  • Managed employee UPH performance.
  • Created a new return process to combine a 2-step process into a 1-step process for crediting the customer and inspecting the item.
  • Ensure all policies, procedures, and quality are at their highest while making a comfortable work environment for all employees.
  • 5S implementation.
  • Safety and employee enguagment comittee memeber.

Operations Supervisor

Geodis
Carlisle, PA
06.2018 - 09.2019
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Ensured compliance with all safety regulations in the workplace.
  • WMS Superuser.
  • Production control supervisor.
  • Covered for Assistant Manager when needed.

Supervisor Outbound Wave

Ryder Logistics
Lebanon, PA
01.2017 - 03.2018
  • Managed daily outbound workflow.
  • Assigned tasks for picking, packing, and shipping.
  • Start-up tasks, including UAT testing and WMS monitoring.
  • Worked with other departments to ensure a consistent workflow throughout the building.

Education

High School Diploma -

Harry S Truman High School
Levittown, PA
07-2011

Skills

  • Staff Development
  • Business Analysis
  • Operations Management
  • Service Delivery
  • Technical knowledge
  • Sales Support

Certification

  • NAFTA
  • Microsoft Excel Basics and Beyond the basics
  • Hazmat Endorsment
  • CTPAT (2018)

Accomplishments

  • Geodis Golden Globes Award - Best Managed Project for completing a full peak season of 550K units a day in the first year of operations.

References

References available upon request.

Timeline

Warehouse Services Manager

Boxzooka
04.2022 - Current

Area Manager

Nordstrom
12.2020 - 03.2022

Operations Supervisor

Geodis
06.2018 - 09.2019

Supervisor Outbound Wave

Ryder Logistics
01.2017 - 03.2018

High School Diploma -

Harry S Truman High School

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Stephanie Wertz