Stephanie West
Harwood,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Medical Lab Technician Student
U.S. Army
01.2016 - 06.2016
- Maintained sufficient inventory of laboratory supplies for daily operations.
- Conferred with patient to obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
- Drew blood through venous incision or puncture to obtain sample for analysis and diagnosis.
- Followed proper guidelines for safe handling of blood, body fluids and hazardous chemicals.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Call Center Customer Service Representative
Afni
07.2015 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Garden Sales Associate
Walmart Supercenter
03.2014 - 06.2015
- Listened to customer needs and desires to identify and rectify any customer concerns.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Education
Bachelor of Science - General Psychology
Capella University
Minneapolis, MN05.2024
Skills
- Manage Inventory
- Active Listening
- Microsoft Office
- Document Control
- Typing Proficiency
- Conflict Resolution
- Computer Proficiency
- Quality Control
- Administrative Support
- Calm and Professional Under Pressure
- Assess Patient Needs
- Client Support
Timeline
Medical Lab Technician Student
U.S. Army
01.2016 - 06.2016
Call Center Customer Service Representative
Afni
07.2015 - 01.2016
Garden Sales Associate
Walmart Supercenter
03.2014 - 06.2015
Bachelor of Science - General Psychology
Capella University
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