Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie West

Aberdeen,MD

Summary

Hard working, curious minded individual with the willingness to take on new challenges and become part of a thieving team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

EMT-B Supervisor

Medcare Transportation
Towson, MD
10.2022 - Current
  • Trained new hires by offering insight into job duties and assessing shift performance.
  • Provided basic life support such as CPR, wound dressing, splinting, and back boarding.
  • Monitored operations and reviewed records and metrics to understand company performance.

Call Center Representative

Seidenburg Protzko Eye Associates
Havre De Grace, MD
03.2018 - 03.2019
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Lifeguard Supervisor

Freestate Sports Arena
White Marsh, MD
06.2014 - 09.2016
  • Examined recreational equipment for signs of damage and potential safety risks.
  • Monitored daily pool activities and lifeguard performance.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.

Education

High School Diploma -

Joppatowne High School
Joppa, MD
06-2016

Some College (No Degree) -

Wesley College
Dover, DE

Skills

  • Emergency Management
  • Medical Recordkeeping
  • CPR and First Aid
  • Quality Assurance Controls
  • Operations Management
  • Staff Development

Certification

  • Maryland EMT-B
  • American Heart Association BLS Provider CPR
  • Lifeguard (expired)
  • Pool Operator (expired)

Timeline

EMT-B Supervisor

Medcare Transportation
10.2022 - Current

Call Center Representative

Seidenburg Protzko Eye Associates
03.2018 - 03.2019

Lifeguard Supervisor

Freestate Sports Arena
06.2014 - 09.2016

High School Diploma -

Joppatowne High School

Some College (No Degree) -

Wesley College

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Stephanie West