Stephanie Westfall
Austin,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency within busy medical practices. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with team to promote engaged, empowering work culture.
Overview
8
8
years of professional experience
Work History
Assistant Cosmetic Manager
Tru-Skin Dermatology
06.2020 - Current
- Inventory management, overseeing all injectables, consumables and skin care for 8 location dermatology practice.
- Budgets and orders injectables, products, consumables based on needs and projections sending weekly requests to supervisor for approval and communicating CC spend with Controller.
- Updates product information in ModMed when prices change, when costs change, and new products are added etc.
- Enters transfers into ModMed and distributes products and consumables as needed to all locations.
- Manages DermPro orders by verifying the online purchases, manually adding into ModMed (ModMed is not integrated with DermPro) the purchases to update inventory levels and patients’ accounts, and ships products to patients through USPS.
- Communicates errors and issues with online store with DermPro to resolve issues quickly.
- Weekly reporting on patient cosmetic payments received in office and online.
- Biweekly reporting for cosmetic commission reports for all providers on cosmetic and injectable services rendered and products sold.
- Coached team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Manage cosmetic billing by reconciling non-inventory cosmetic services through posting of those charges and allocating payments.
- Run reports on accuracy of posted cosmetic charges (injectable and product charges) and payment allocations by front desk.
- Managing reward programs such as Alle and Aspire for commission reports as well as managing team access and training.
- Meet with vendor account managers about vendor promotions, product information and updates.
- Injectable sample management for eligible staff services and providers’ trainings.
- Products sample management for staff incentives and giveaways or donations.
Surgical/Dermatology Patient Coordinator
Westlake Dermatology & Cosmetic Surgery
03.2016 - 01.2017
- Verified in-network insurance and benefits, processed pre-authorizations, self-pay patients and coding and billing
- Product Inventory management & merchandising
- Product sales and regularly exceeded sales goals and contests
- Aided in development and betterment of patient management and workflow processes.
Operations Manager
Texas Beauty Company (now Harben House)
09.2014 - 01.2016
- Inventory control and management
- Executed monthly sales reports
- Managed all aspects of the E-commerce business, sales management, customer service e-mails, phone call queries/issues and order dispatch of 150+ orders per day
- Managed 3 online retail channels (Amazon, Ebay, website) with gross sales ranging from $300K to $500K a month
- Partnered with vendors of medical grade skincare lines and suppliers to effectively manage and budget.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Spa/Surgical Coordinator
Beleza Medical Spa
04.2011 - 09.2014
- Maintain client record management
- Book and coordinate spa and surgery appointments
- Product sales
- Process payments/cash closeouts
Education
Business Administration And Management
The University of Texas At San Antonio
San Antonio, TXSkills
- Cash Register Operations
- Assessing Outcomes
- Brand Visibility
- Cost Control
- Inventory Accuracy
- Inventory Control Processes
- Sales Goal Achievement
- Market Trend Analysis
- Strategic Decision-Making
- Strategic Business Initiatives
Timeline
Assistant Cosmetic Manager
Tru-Skin Dermatology
06.2020 - Current
Surgical/Dermatology Patient Coordinator
Westlake Dermatology & Cosmetic Surgery
03.2016 - 01.2017
Operations Manager
Texas Beauty Company (now Harben House)
09.2014 - 01.2016
Spa/Surgical Coordinator
Beleza Medical Spa
04.2011 - 09.2014
Business Administration And Management
The University of Texas At San Antonio
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