Stephanie Westmoreland
Clemmons,NC
Summary
Motivated Marketing/Admissions Director with 20 years of experience, adept at fostering significant growth in patient admissions through strategic relationship-building with hospitals/other community resources. skilled in effective communication. I excel in creating impactful connections and ensuring positive patient experiences, I Achieved a consistent increase in census and QMIX budget, underscoring my commitment to results and team collaboration
Overview
31
31
years of professional experience
Work History
Marketing/Admissions Director
Autumn Care of Statesville
04.2022 - Current
- Maintaining professional relationships in the local healthcare markets
- Generate referrals for services by building relationships with hospitals, case managers, physicians, PCP offices, independent and assisted living facilities, and other community resources
- Coordinates tours, admissions, insurance verifications & pre-certs
- Community outreach activities such as health fairs, wellness checks, caregiver support groups, senior centers,
- Regular marketing calls/visits to referral sources to increase the number of referrals and admissions.
- Facilitates admissions, to several facilities while communicating with the admission coordinators to ensure a positive admission experience for customers/families
- Great customer service to both external and internal customers. External customers would include referral sources, patients, and their families. Internal customers would consist of supervisors and clinical and non-clinical staff members.
- conduct assessments and screening of potential residents
- Updating Monthly/Quarterly Business Development Plans
- maintaining census budget and QMIX
- Attend Monthly ACO Meetings with Hospitals
- Input Referral data into Aline/Matrix System.
Marketing /Admissions Director
Genesis Health Care/Citadel Mooresville
01.2009 - 03.2022
- Maintaining professional relationships in the local healthcare markets
- Generate referrals for services by building relationships with hospitals, case managers, physicians, PCP offices, independent and assisted living facilities, and other community resources
- Coordinates tours, admissions, insurance verifications & pre-certs
- Community outreach activities such as health fairs, wellness checks, caregiver support groups, senior centers,
- Regular marketing calls/visits to referral sources to increase the number of referrals and admissions.
- Facilitates admissions, to several facilities while communicating with the admission coordinators to ensure a positive admission experience for customers/families
- Great customer service to both external and internal customers. External customers would include referral sources, patients, and their families. Internal customers would consist of supervisors and clinical and non-clinical staff members.
- conduct assessments and screening of potential residents
- Updating Monthly/Quarterly Business Development Plans
- Attend Monthly ACO Meetings with Hospitals
- Input Referral data into PCC System.
- maintaining census budget and QMIX
Unit Secretary
Genesis HealthCare
02.1994 - 12.2008
- Answered telephone calls to offer office information, answer questions, and direct calls to staff and appropriate department
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurses,s and other healthcare personnel.
- Coordinated communication between medical staff and patients' families, keeping everyone informed on treatment plans and progress updates.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained current and accurate medical records for patients.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Provided information for patient admissions and discharges to clinical staff
- Processed lab paperwork and requests according to physicians' orders.
- Organized and maintained a patient chart filing system to promote quick data finding for staff.
Education
High School Diploma -
A.L Brown High School
Kannapolis, NC06.1990
Skills
- Sales experience
- Office Management
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team building
- Effective Communication
- Decision-Making
Timeline
Marketing/Admissions Director
Autumn Care of Statesville
04.2022 - Current
Marketing /Admissions Director
Genesis Health Care/Citadel Mooresville
01.2009 - 03.2022
Unit Secretary
Genesis HealthCare
02.1994 - 12.2008
High School Diploma -
A.L Brown High School
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